I've bought a few parts from the company over the last 6 months or so since I got my M3P, and my results have been flawless!! Shipping has been relatively quick considering I live in Tennessee, with all products being packaged well. If I've ever had any issue, Chad was excellent to deal with and quick to respond. I know forums typically have the horror stories, but mine has been a great experience.
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RPM Tesla - Positive order experience
- Thread starter Lashlee
- Start date
TBrownTX
Active Member
They are not popular, at least not on this forum. Despite that, I've had nothing but great experiences myself.
Tim
Tim
flstcgranucci
Member
I've spent a lot of money at RPM but now I wont be using them again. The app they have is a problem as it orders the wrong part. This happened twice to me and they will not issue a return. Shipping times have been weeks now and I only live 40 minutes from them. I don't like the way that they insult my intelligence in those "nice" ways. Now I am stuck with a Frunk mat, when I ordered a complete set of floor mats. That one frunk mat is now the same price for the full set I can get on Amazon. I am done. Now I am looking for a new vendor.
LBM4
Tesla Fealty
I've had positive experiences with them, but I've had to get them to correct their pricing a couple of times. There have been times when discounts don't show up on the final price and other times where the final price is just some arbitrary number. i.e. You buy two items, one is $10 and the other is $20, no discounts added, shipping and tax is an extra $20. They somehow want to charge $97.78? Where in the hell did they come up with price. LOL
Just have to be very careful when checking out with them and ensuring the pricing is correct. Other than that, I've got everything ordered accurately and quickly.
I purchased from them once and will never again. Took months to get them to admit a design flaw on one of their rebranded aliexpress parts and return it.
flstcgranucci
Member
I’ve been in constant contact with them and they finally gave me an RMA, but I have to return it in my dime. So I am driving it over since I’m so close to them. They advised me not to use their app and shop on their website only. Say what? If your app is not working then fix it or pull it from the AppStore
I like their stuff.. but when I picked it up locally, I had to call and find out why it was taking 4 weeks to get a pick up order ready. I got there, and I felt I had gone back in time to an old school speed shop 
Crap everywhere.. stuff piled up.. I'm sure someone knows where its all at.. I hope. But I'm not sure I'll buy from them again. I've had much better experiences with other vendors.
Crap everywhere.. stuff piled up.. I'm sure someone knows where its all at.. I hope. But I'm not sure I'll buy from them again. I've had much better experiences with other vendors.
LBM4
Tesla Fealty
Weird. I've been emailing with them daily over the last week and I have always gotten a response. I ordered something for my M3, but decided to return it to buy the sequential turn signal / fog lights instead. Didn't have any issues getting them to answer emails or provide an RMA #.
This thread is making me nervous now. I haven't had a single issue, but it seems quite a few of you have. Until I have a problem though, I've been treated fairly in every instance and all orders have been perfect. Got to give them the benefit of the doubt.
My order was fine.. good quality stuff. It just took too long given it was a pick up order. When I went to get it, they had to hunt for it. Not as polished as some companies
flstcgranucci
Member
I was there two the day before last and yes... not very polished but very nice to work with.My order was fine.. good quality stuff. It just took too long given it was a pick up order. When I went to get it, they had to hunt for it. Not as polished as some companies
E.Potter
Member
Received the first portion of my order is reasonable time and everything was packaged well. They (Chad) has also been helpful when I asked about further shipping on a few parts. So far they’ve been great! I initially had issues getting ahold of anyone however they responded quickly using the website chat feature.
Why?
I am also looking at CF items from MSP (mirror cap, camera cap and seat caps). what is other company folks on this forum recommend?
LBM4
Tesla Fealty
I can vouch for the CF mirror caps and camera covers from RPM Tesla. I have both.
Rpm tesla.com is horrible!!!
Ordering is fine...(just make sure before you click confirm)
Shipping is somewhat fast..
Customer service ... 0 out of 10
teslamotorsclub.com
Ordering is fine...(just make sure before you click confirm)
Shipping is somewhat fast..
Customer service ... 0 out of 10
RPM Tesla.com notorious for poor customer service
Where do I even begin? I ordered all weather floor mats (front and rear) from rpmtesla.com on July 25 for my Y. Parts came in July 30. Whiling installing it.. I notice the rear is not fitting correctly so I checked and it's for a model 3.! Weekend comes and their closed unfortunately. So I...
teslamotorsclub.com
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