Salesman said my order would reflect new pricing, but lied or was wrong...

[jonotastic]

I ordered a Model 3 Performance from my local service center through a salesman (hiding name) on Feb 4. The timeline kept getting pushed back and then the new pricing came out. I still wasn't assigned a vin, delivery date, none of that... my order was still was on wait list. I asked him when the news came out, will my order get the new pricing since it hasn't gone into production. He said "should be no problem" this was communicated through text messages, so I have proof. I asked him yesterday that I want to know for sure if my order will get the new pricing and he said "all cars will get the new pricing" and now today I got assigned a car and tentative delivery date and told to make the final payment, review my loan etc. It still reflects the old pricing despite my local service center confirming I would get the new pricing. I messaged him today and the text said read, but no answer. I called the service center and it just rang with no answer. I called Tesla Headquarters and the person said, it would be better to speak with your local service center as to your options.

I don't want this car with the old pricing since it didn't go into production as promised, initially said 3-4 weeks from time of order to delivery. I asked twice about the pricing in order to determine whether to keep or cancel my order. He confirmed saying all cars will get new pricing and now today I'm left with old pricing. Anyone know what options I have? Can I take delivery and return it the same day? Would I still lose my security deposit? What responsibility can I put on the salesman who confirmed I would get the new pricing?

Thank you for taking the time to read this.

 

[Tam]

...salesman...

All of what I can say is I feel bad for you.

Consumers look up to salespeople for advice and answers.

That why Tesla boasted its staff is "not on commission" because that's a motivation to sell at all costs including questionable practice.

The company should be held responsible each time its staff gives the wrong information.

The company should make customers whole then they can go after their own staff to get compensated.

 

[Telstar]

I too am in the same situation as you. Ordered my performance model on February 6th. I have a text confirming from my Tesla associate that I would receive the new pricing. I have not been matched up with a car yet but this is very disturbing news.

 

[Troy]

Check out the details here:
Return Policy

 

[jonotastic]

I too am in the same situation as you. Ordered my performance model on February 6th. I have a text confirming from my Tesla associate that I would receive the new pricing. I have not been matched up with a car yet but this is very disturbing news.

All of what I can say is I feel bad for you.

Consumers look up to salespeople for advice and answers.

That why Tesla boasted its staff is "not on commission" because that's a motivation to sell at all costs including questionable practice.

The company should be held responsible each time its staff gives the wrong information.

The company should make customers whole then they can go after their own staff to get compensated.

Thank you for your words. Yes I really don’t like how I’m getting all different answers depending who I spoke to, but my “salesman” I don’t know their exact position title, I thought would have the right answers.

 

[jonotastic]

I too am in the same situation as you. Ordered my performance model on February 6th. I have a text confirming from my Tesla associate that I would receive the new pricing. I have not been matched up with a car yet but this is very disturbing news.

Since my local service center never got back to me, I called Tesla Headquarters who said even if I return the car within one day of delivery it would be considered a cancellation therefore I’d lose my deposit, which to me isn’t a stress free full refund policy they claim to have. I will follow up again tomorrow with my local service center in Orlando.

 

[Telstar]

Tesla may take the car back per their return policy but the state of California will never return close to $5,000 in state tax and license fees. Returning the car after delivery would never work out for me.

 

[jonotastic]

Check out the details here:
Return Policy

Thank you, I reviewed this before contacting Tesla and asked if I decide to return the car within one day, would I also get my $2.5k deposit back and he said no because it would be considered a cancellation. Yet I don’t get that from reading their return policy.

 

[jonotastic]

Tesla may take the car back per their return policy but the state of California will never return close to $5,000 in state tax and license fees. Returning the car after delivery would never work out for me.

That’s horrible! So far the only thing I’ve paid is the $2.5k deposit. I haven’t paid the final invoice or finalized my tesla sponsored loan. I will let you know any updates I get tomorrow. The salesman always instantly replies or calls me. Today when I brought up the situation it shows he read my message but no response, no call, dead silence... first time since Feb 4. So I’m worried he knows he messed up and doesn’t know how to tell me.

 

[Troy]

Thank you, I reviewed this before contacting Tesla and asked if I decide to return the car within one day, would I also get my $2.5k deposit back and he said no because it would be considered a cancellation. Yet I don’t get that from reading their return policy.

That contradicts what Elon said here in a tweet. Do you have a screenshot of an email or chat where they said you would lose the $2,500 deposit?

 

[Ash23T]

I was told the same over the phone with Tesla Support - that I would get the new pricing no problem and it should be reflected on my account at some point. Then I emailed support and got a different answer. I’m not sure if Tesla changed their minds a few days later and internal memos were slow to circulate or people were just misinformed. Now what I’m hearing is you will get free autopilot assuming you didn’t already order EAP, if you did already order EAP, you’ll get free FSD. That should have been communicated with you from someone at Tesla. If you aren’t happy with that then they said cancel your order and reorder for the reduced pricing. Sorry to hear about your situation. Tesla is really dropping the ball with communicating to their customers. Still waiting to hear anything about my car and it’s been a month now.

 

[jonotastic]

That contradicts what Elon said here in a tweet. Do you have a screenshot of an email or chat where they said you would lose the $2,500 deposit?

Thank you for this. I only spoke to Tesla Headquarters over the phone, so don’t have anything in writing. I was going to send an email to them, but mid-typing I thought I would contact my local Tesla tomorrow one more time before reaching out via email support to HQ.

 

[jonotastic]

I was told the same over the phone with Tesla Support - that I would get the new pricing no problem and it should be reflected on my account at some point. Then I emailed support and got a different answer. I’m not sure if Tesla changed their minds a few days later and internal memos were slow to circulate or people were just misinformed. Now what I’m hearing is you will get free autopilot assuming you didn’t already order EAP, if you did already order EAP, you’ll get free FSD. That should have been communicated with you from someone at Tesla. If you aren’t happy with that then they said cancel your order and reorder for the reduced pricing. Sorry to hear about your situation. Tesla is really dropping the ball with communicating to their customers. Still waiting to hear anything about my car and it’s been a month now.

Thank you! It’s these kinds of things that are really tarnishing my once pristine impression of Tesla. I haven’t been told any of these things. I did ask worst case scenario, if I don’t get the new pricing can I just return it and then make a new order. My salesman said yes worst case scenario, but later on told me I would get the new pricing for my existing order. Then the Tesla HQ said I can return the car but I wouldn’t get my deposit back which goes against their return policy, Elon’s tweet and my salesman. Unfortunately, the worst case scenario conversation was over the phone and not via text. I’d recommend to get everything in writing after my experience. I’ll update tomorrow once I get a hold of someone.

 

[MakeUSGreat]

Why not deny delivery, at that point they will let you order another car for the new price. Just have to wait another 4 weeks. I’m also in Orlando, have ordered 3 other cars though them, no issues. Bottom line don’t give in, or don’t take delivery. They want you to buy the car to make 1st quarter delivery. They will work with you.

 

[MorrisonHiker]

Can the OP provide actual numbers of the original price as well as the new pricing that they are missing out on?

We had a vehicle in production when the price change was announced. In our case, the price is the same but the car changed from Standard Range to Long Range.

 

[VT_EE]

Seriously, talk to the delivery center and have them deal with it when the car comes in. I know plenty of people who have gotten the price reduced. Dealing with anybody in Tesla outside of the delivery center is almost worthless. Don’t accept the car until they get the paperwork with the correct price. Be patient. They want to deliver you the car.

 

[hcdavis3]

My brief experience with this was delivery yesterday. As you said nobody can give a definitive answer. I begrudgingly took delivery with a July 2018 build date. I ordered autopilot on my car. There was none. One of the delivery people said AP won’t be available on my car until late next month. I did notice there was a software update available, hooked my car to WiFi and went on with the 45 minute download. In the download was AP Sentry mode and Dog mode. Throughout the whole process nobody could give a definitive answers, from ordering to delivery. It’s frustrating to have to find out everything about my car empirically. At least the car was in perfect condition and is exactly the same as a car rolling off the production line today in CA. Love the car. LR RWD AP, Sport wheels. I’m happy to be driving vs waiting.
Cheers

 

[hcdavis3]

Also the new range. I got 322 miles last night.

 

[Grimlock]

Seriously, talk to the delivery center and have them deal with it when the car comes in. I know plenty of people who have gotten the price reduced. Dealing with anybody in Tesla outside of the delivery center is almost worthless. Don’t accept the car until they get the paperwork with the correct price. Be patient. They want to deliver you the car.

Did the folks you know fall in this category? Order before 3/1, and delivery after 3/1? I had exchanged text messages with my delivery specialist many times and was told I can’t get the new price but would get free FSD as I have EAP in my order. But somehow can’t get them to put free FSD in the contract

 

[Gpa9504]

This is all interesting info. I ordered in early February as well. Performance version. Pre price drop costing. They tried to match me with a 2018 and I refused. So then big announcement and price drop. I then went into my Tesla account and clicked “edit design”. Reconfigured at new price point. So my account then reflected the new pricing but my PDF buyers agreement did not. I check this morning- and the PDF now reflects the new pricing. So it looks like they will eventually sort it out. Also- I missed a call from Tesla yesterday...message said they are trying to set up delivery.