Screen Blacked Out

[Power Hungry]

Hi guys, I've had this a few times now and whilst it doesn't faze me it might when my wife is driving alone.

A number of times (maybe 5-6) when I open the MYLR with my iPhone the screen remains black and nothing wakes it up. I then do a reset and it comes back to life but my question is, is this a common issue or is it something I should seek service call for? Thanks all.

 

[cafz]

I haven't seen that myself, but my car has the older Atom-based MCU whereas yours is the newer Ryzen-based one. Probably a good idea to log a service request - even if it's a known issue that'll be fixed in a newer software update they'll be able to tell you that and maybe even push it to your car early.

 

[moa999]

Over 3 yrs I've had it happen a handful of times.. normally just after an update, or when it's slept for a couple of days.

 

[meloccom]

You could try the wheel change reset. Go into service and select a different wheel type, when you press confirm the car goes through a deep restart. You will need to do it twice, once to select a different wheel and a second time to return to your correct wheel type. Whenever I get wierd glitches, this reset procedure sorts the problem for the most time.

 

[zknobody]

Hi guys, I've had this a few times now and whilst it doesn't faze me it might when my wife is driving alone.

A number of times (maybe 5-6) when I open the MYLR with my iPhone the screen remains black and nothing wakes it up. I then do a reset and it comes back to life but my question is, is this a common issue or is it something I should seek service call for? Thanks all.

known issue
for me 2023.26.1 software update resolved the issue

 

[Power Hungry]

known issue
for me 2023.26.1 software update resolved the issue

What model Tesla because my software is 2023.20.9?

 

[cafz]

What model Tesla because my software is 2023.20.9?

Almost everyone is still on 2023.20.9, see the TeslaFi stats.

 

[zknobody]

What model Tesla because my software is 2023.20.9?

I have a M3 but many MY owners have reported the same issue
hopefully the next update resolves this for you, if not i would certainly open a service request

 

[Wyomingtim]

Hi guys, I've had this a few times now and whilst it doesn't faze me it might when my wife is driving alone.

A number of times (maybe 5-6) when I open the MYLR with my iPhone the screen remains black and nothing wakes it up. I then do a reset and it comes back to life but my question is, is this a common issue or is it something I should seek service call for? Thanks all.

I have a 2019 Model S. Mine has done that twice now in the past 3 months, but never before then.

 

[88sasquatch]

I was getting it frequently on my MY LR. I logged a service and they said it’s a known issue. Since the most recent software update (2023.20.9) it has only happened maybe once.

 

[Power Hungry]

I was getting it frequently on my MY LR. I logged a service and they said it’s a known issue. Since the most recent software update (2023.20.9) it has only happened maybe once.

Funny, our MYLR is experiencing it quite often with software 2123.20.9.

 

[BobCat]

Hi guys, I've had this a few times now and whilst it doesn't faze me it might when my wife is driving alone.

A number of times (maybe 5-6) when I open the MYLR with my iPhone the screen remains black and nothing wakes it up. I then do a reset and it comes back to life but my question is, is this a common issue or is it something I should seek service call for? Thanks all.

I just had a black screen occurrence. We went into a store and when we came out, the MYLR let us in but everything was black. I kept trying things and finally, I don't think it had anything to do with what I had done, the T showed up the screen and everything came back. My question is how do you do a reset when you have a black screen? Do you just hold both scroll buttons until you see the T?

 

[zknobody]

I just had a black screen occurrence. We went into a store and when we came out, the MYLR let us in but everything was black. I kept trying things and finally, I don't think it had anything to do with what I had done, the T showed up the screen and everything came back. My question is how do you do a reset when you have a black screen? Do you just hold both scroll buttons until you see the T?

Yes
If you didn't perform the reset it sounds like the computer had an issue and restarted

 

[cafz]

My question is how do you do a reset when you have a black screen? Do you just hold both scroll buttons until you see the T?

Pressing the brake pedal powers it back up if the MCU has shut down. Perhaps that's what you did to make it wake up?

 

[markwa]

Yes we also had this a few times on our MY earlier this year but seems to have gone away in recent months.