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Service center damage, how to address?

I will preface this by saying my intent is not to use this venue to be a disgruntled Tesla owner, but rather asking for input from others who may have had similar unfortunate experiences.

I was ecstatic when I took delivery of my 2022 Model Y Performance end-of-quarter in March, just 4 weeks ago. On delivery, the car's condition was pretty good with minimal build defects. The delivery center did leave mud throughout the driver's side area (petals/floor mats), which I was able to clean up. There was a single, pretty unsightly panel gap on the driver's side fender-door and some left over residue caked onto the passenger side seat that I couldn't remove. I decided to hold off on PFF/ceramic coating until the panel misalignment was fixed and booked a service visit with a 2 weeks wait. The SC was able to correct the panel gap and remove the residue in a single afternoon. During pickup, I noticed that they managed to puncture the leather on my driver's side seat during the service visit. After moving this up to the SC Manager, they agreed to replace the seat cushion at no cost and I had to schedule a second service visit 1 week later. Fast forward, I went to pick up the MYP today after my second service visit in as many weeks and was stoked over the seat replacement hoping to FINALLY have a flawless car. After inspection, the puncture was gone (!), but the SC left grease all over the back of the driver's side seat so I asked that they clean it off real quick before I left. Big mistake. They drove the car around to the back. After waiting for 30 minutes, I walked back outside only to learn that the concierge at the SC had hit another car on the lot. There was significant enough damage that the SC Manager told me that my MYP requires a brand new front bumper. My frustration instantly boiled over. Now, I have to wait for the SC to order a new bumper, have it painted, and then hand over my car again to them to install the new bumper in 1.5-2 weeks. This also further delays adding paint protection to the car.

Has anyone experienced an epic constellation of errors like this with an SC and have any insight on where my rights lie on making this right beyond just the necessary repairs? The SC is trying to smooth this over by replacing the bumper, offering a loaner, etc. To their credit, they have been nothing short of professional throughout, but I am at a loss on how to truly rectify the stress endured, time wasted, and colossal inconvenience that this has been on my big purchase. This is entirely of their own doing. Additionally, does anyone know if this will show up as a "collision" on the car's history (it'll definitely be on the service records).
Better is often the enemy of good. Sorry for what you are going through. This is not an issue that is unique to Tesla. Often times, trying to get something made better, it can end up making it worse.

I have also seen this with body shops trying to repaint a little nick or scratch, and ending up with paint that does not match factory.
Write them a letter saying that you are giving them this one opportunity to fix it, but if the car has ANY faults (so much as a dirty hand print) on it, you want to reject the car as you are legally entitled to. Hopefully this will concentrate their minds to do a good job. It doesn’t mean that you do have to reject it, and actually for this, I wouldn’t. They have to refund what you paid, but then you have to order and wait for another car and the prices have probably gone up…..


Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
Riverside Co. CA
Write them a letter saying that you are giving them this one opportunity to fix it, but if the car has ANY faults (so much as a dirty hand print) on it, you want to reject the car as you are legally entitled to.

There is no "right to reject the car as you are legally entitled to" in the US. The OPs stated location is manhattan beach CA. CA has "no cooling off period" as it relates the car purchases, which is pretty much the exact opposite of "legal right to reject the car".

The OP hasnt been on TMC since may 23rd so we may not find out what happened here for a bit.

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