Service Center Damaged New Model 3

[JJAM]

Despite warnings about service center, took model 3 in to San Diego service center - one week after delivery- to address some trim and panel alignment issues, and a couple of other things. When I left the car, the sheet noted that the car had no dings, scratches, or marks. Today I received a call from my advisor notifying me that one of the service center technicians “dinged” the front of the model 3 backing up another vehicle. Car is now scheduled to go to the body shop. Drove down to the SC at lunch to examine the damage. It looks like they clipped the drivers side bumper and slightly dented the frame above it. There is some paint damage, and the frame creaks near the bumper when I press on it, although visually it doesn’t look that bad from a distance. May have damaged the sensors as well, but I didn’t check.

I will be receiving a MS loaner, but just ridiculous that this is what happens to a brand new car when you bring it in.

Thoughts on next steps? Should I claim lost value from damages?

 

[MXWing]

Since it’s all being handled internally, no one will ever know except you (and us!)

It sucks and I’m sorry that happened but doesn’t look that serious.

You can put miles on the S loaner while they get your car fixed. That’s worth at least $1 per mile in the early part of your new car.

 

[Pied]

Doesn't look too bad. It does suck, but seems to happen all the time in any dealer.

They're taking care of the repair and gave you a loaner. That's pretty sufficient

 

[Trevor B]

Should I claim lost value from damages?

Seriously?

 

[SJC3]

Glad they owned up to it. SC curbed my wheel and if I didn’t call it out when picking up the car and show the fresh debris on the tire, I’d be on the hook for $150 or so to repair it. The are doing the right thing and replacing the wheel eventually.

 

[SJC3]

Seriously?

Legit question if this showed up on carfax as a repair...luckily it shouldn’t so no need to worry about this. Should get fixed up just fine.

 

[Crispix]

I'm glad to hear they owned up to it immediately, that's a good sign that things are improving there.

 

[SMAlset]

aghhh. We had our Toyota Avalon in for AC work (3rd time) at a dealership and when we went to pick up the car thankfully we walked around it completely before leaving because they had damaged the side door and molding strip. Dented it and white paint was scratched on the surface where it turns out one of their people hit our car with another car while moving that vehicle (said they found it on the shop's video). Instead of driving it home it ended up in the body shop to remove the dent, repaint and restrip. When we got it back discovered someone had been playing with the radio and blew out the rear speaker. They never would make good on that, they denied doing it and the body shop denied it too. Really frustrating to take your car in and have it returned in worse shape. I feel for you with the new car especially.

 

[P85_DA]

Seriously?

+1 ....unless the damage is greater than 5k not even worth pursuing as insurance company will send u packing ..also why would u want a record on your car fax ? You will lose more in value ..minor item let them fix and rack miles on someone’s future CPO S

 

[JJAM]

Thanks all for helpful responses. Intent was not to make a report to insurance, but to figure out what standard procedure is when dealer damages new car in for service. Yes, service center advisor has been helpful so far, and I'm glad they owned up, but I expect this under these circumstances. Will update once the work is done.

 

[brobinson]

accidents happen

 

[ebmcs03]

My drivers quarter panel actually squeaks when I press up against it too and mine has no prior damage (that I know of). The passenger side is fine.

Can other press up against their front quarterbpanels and see if they squeak?

 

[spesler]

My wife's Odyssey was at the Honda dealer last week for an oil change. They backed it up into another car on a lift, and broke the rear glass. We got a loaner and new glass - still had to pay for the oil change. :shrug:

 

[Knightshade]

. Today I received a call from my advisor notifying me that one of the service center technicians “dinged” the front of the model 3 backing up another vehicle.

If only they put some kinda of sensors or cameras on these cars to prevent that kind of thing!


FWIW when my current (non-tesla) car was a week old and in for a loose dead pedal warranty fix they put a tiny scratch on the door- Made em fix it and also give me the first 2 scheduled maintenances for free as compensation- given the lack of scheduled maintenance on a Tesla though not sure what the equivalent would be.