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Service in Michigan

Discussion in 'Midwest/Great Lakes' started by MichFin, Nov 30, 2015.

  1. MichFin

    MichFin Member

    Joined:
    May 8, 2015
    Messages:
    281
    Location:
    Detroit, MI
    Anyone in Michigan have service recently? Reading about the long wait times gives me service anxiety even though I haven't needed any service. Also, When I first got my car they came out to my house to fix a minor issue with the door mirror. Have they done away with service at your location?
     
  2. Jim MacInnes

    Jim MacInnes Member

    Joined:
    Nov 1, 2014
    Messages:
    192
    Location:
    Michigan
    I live up near Traverse City and had my first service in October. They came up with a Tesla loaner on a flat bed truck dropped it off and took my Model S down to Cleveland for service. Three days later they returned it to my business parking lot ready to go. It was a very positive experience. They suggested a two week notice to schedule the service.
     
  3. MichFin

    MichFin Member

    Joined:
    May 8, 2015
    Messages:
    281
    Location:
    Detroit, MI
    There were talks of creating a service station in Detroit but haven't heard anything about it since. I don't know if that stupid law banning direct sales is the reason why. Michigan lawmakers are bought and paid for.
     
  4. timf

    timf Member

    Joined:
    Apr 14, 2013
    Messages:
    898
    Location:
    Michigan
    Tesla still shows Detroit Service as "Coming Soon", but current law does prohibit company-owned service centers. I do think third-party Tesla authorized service centers are going to come sooner rather than later (well before franchised dealerships) simply for the reason that Tesla already has a very difficult time keeping up with the service demand and they aren't building new centers nearly as fast as they are selling cars.
     
  5. tomsModelS

    tomsModelS Member

    Joined:
    Apr 25, 2015
    Messages:
    98
    Location:
    Farmington Hills, Michigan
    My experience is exactly like Jim's ... Last month I needed the car to go to Boston in a week and Cleveland sent a truck with a loaner, picked up mine and fixed a couple of things in Cleveland. I got the car back the day before my trip. Very good experience.

    as an aside, I learned that Tesla stores 5 or 6 loaners in a Farmington Hills storage facility, just a mile or so from my home
     

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