Very much so, the lady at my WBCA was just so nice and polite and really gave me a good experienceI think it very much depends on location. I used WBAC and got a not totally unreasonable offer from them but when I turned up the guy started making all sorts of unreasonable deductions and then had the audacity to blame the computer and so it was a complete waste of time. Unless you are in a mad rush to offload the car I would stick to Autotrader. Two weeks later I sold the car via Autotrader to a dealer (who had a sharp eye) for 20% more than the final WBAC offer.