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Most stores are located in malls that can't be used for service centers, which require drive-in access for vehicles.
What will likely happen is for Tesla to close the stores, lay off most of the staff, transfer a few to Service Centers to provide front desk support, and then increase their investment in mobile service, plus potentially have a few people available for a limited number of test drives from service centers.
Tesla's biggest problems today are with post-delivery - increasing service and customer support and expanding superchargers.
Tesla must have the data to give them confidence shutting down the stores won't significantly impact sales...
It's not about asking questions about the product, but the process. For example, a year ago I bought a Tesla, delivery times were 5 months out (some shutdown or Euro run I the factory). Online I couldn't find an inventory car close to what I wanted, needed a sales person to 1)find it and 2)remove EAP because I didn't want it. For all 4 Teslas I bought the sales person was required to help figure out trade-in and financing, and to get any updates of the production/delivery process - online was useless for any of that. The only thing online is great for is if you're buying a Tesla with cash, have no trade-in, and don't care when exactly it will be delivered.When is the last time you, anyone here, has been in a Best Buy and actually asked a question....honestly can’t remember the last time for me. I haven’t visited a brick and mortar for electronics in forever. I do believe the same will be true fir cars, maybe sooner than later. The sales people almost always are at 1/2 the knowledge base you are at \i/
Tesla needs to vastly improve the quality (HW and SW) of their cars. A car company can go ahead and build the best service infrastructure but the customers at some point will get fed up with the repeated service visits due to lack of quality and go elsewhere. I'm hoping this will improve soon.
What "quality" do you feel needs to improve?
You are kidding, right?
It’s a legitimate question. I’m very happy with the overall quality of my car. There are a few issues, of course, but nothing that I consider egregious.
I'll grant you that the software can use improvement (and V9 is just plain awful from a user interface perspective), but the number of times I've won car shows indicates that there's no issue with fit an finish. My S85 has been as reliable, or more reliable than other cars I've had.HW: Trim fit and finish, components the SC keep replacing (hence swamped by the generated workload)
SW: Lack of sufficient testing, regression issues
What about explaining to regular driver why she/he should buy EV/Tesla. I use to have 2011 Leaf, but in no hurry to get another EV. I guess someone should explain cost and other benefits of EV comparing to plug in hybrid, hybrid and regular ICE. I think Tesla website statement is not really informative “Price after Est. Savings”. What is the benefit of taking for example M3 for long trip, is use of superchargers still free? Now is about time to try to convince regular buyer why changing what we drive is important. I am not convinced if just saying climate change, savings is going to convince many and I case of Tesla car wont be available to kick tire before buying.
Non answer.HW: Trim fit and finish, all other components the SC keep replacing (hence swamped by the generated workload)
SW: Lack of sufficient testing, regression issues
What about explaining to regular driver why she/he should buy EV/Tesla. I use to have 2011 Leaf, but in no hurry to get another EV. I guess someone should explain cost and other benefits of EV comparing to plug in hybrid, hybrid and regular ICE.
Non answer.
The naysayers have been predicting bankruptcy nonstop since 2008. Now that Tesla is in a position where Wall Street money is no longer necessary, you can expect the pundits to be even more scathing because they aren't getting any revenue from Tesla. Pundits are not in it for your good, they say what will profit them.All of them pretty much documented in this forum over the years. All cars have issues of course, but as Tesla owners we all want Tesla to do better. I love my Tesla and planning to keep it for years to come.
And as to the title of this thread "Should We Be Concerned?", I'm not and we should not overreact.
The naysayers have been predicting bankruptcy nonstop since 2008. Now that Tesla is in a position where Wall Street money is no longer necessary, you can expect the pundits to be even more scathing because they aren't getting any revenue from Tesla. Pundits are not in it for your good, they say what will profit them.
I have visited Tesla show rooms in over 20 states. They r useless, children under the age of 25 that have no clue how to sell a technically advanced iPad on wheels. They didn't know what a ROI is. They need ONE very savy geezer who knows this car inside out and how to market it. Not kids who try to sell an iPad. This is not an Apple store. Kids cant sell $100k cars to kids.