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Slacker not connecting

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I had an issue with slacker and realized when the X is in my garage, it is getting only 1 bar from my router. Sometimes it doesn't connect fully with slacker -- hour glass. So if I am operating in the driveway or the garage, I temporarily turn off my WiFi and the X reverts to LTE -- all works fine.
 
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I can no longer connect to slacker either. Last week it said it ran out or something. I tried to make an account on my laptop but my MX says I can't use a regular account.

Do I contact Tesla for this? I was under the impression that it was free through Tesla. I was really enjoying Slacker, considering that I lost easy access to all my favourite AM stations.