This is amazing. How did Andy Sheinkman respond when you confronted him on the ultrasonic results? What an embarassing response from him. Shameful and demonstrates no pride in your work.I finally found the cause of my wind turbulence noise in my car. I'll give you the complete story below so you know what I went through and who to stay away from if you are having the same problem. This is also part of a broader lesson about trusting your gut and not accepting when Tesla tells you something is normal.
Since the day I picked up my car I noticed a wind turbulence noise in my car when driving over 50 mph. It was distracting and annoying. I had a mobile service tech go for a ride and he also concluded something was wrong. Then Andy Sheinkman the service manager at Mt Kisco, NY told me they test drove the car and also did an audio test. He said the cabin noise was within normal limits. After receiving the car back I continued to hear the wind turbulence sound. I tried a different approx. I cranked the heat up in the car and let it run for 10 minutes. I then used a thermal imaging camera and could clearly see there was in fact a leak. That’s what you see in the colorized picture.
I sent all this information over to the same service manager and he responded by telling me he would no longer entertain my thoughts about why the car was loud. He then proceeded to tell me that no car company uses thermal imaging to detect leaks. He said the proper test was ultrasonic which they did and everything was normal. At that point, I figured it was worth a shot to do my own ultrasonic test. I purchased a tester for $500 and using the Tesla Tech Note I found online proceded to perform the same ultrasonic test. Guess what? My test results weren’t the same as there’s. The ultrasonic tester triggered on two areas. I removed the trim surrounding the front a-pillar and ran my camera along the bead of urethane meant to hold the windshield to the car. Low and behold a huge hole. I temporarily plugged these wholes with children’s tacky puddy and guess what? No more wind turbulence in my car when driving over 50.
This is why if your gut tells you something is wrong with your Tesla you need to continue to push till they fix it. They will continue to tell you it’s normal or within spec. With my specific situation, they will even outright lie about performing a test that they clearly didn’t perform.