Stalled updates = broken computer?

[Dave Narter]

Unbeknownst to me, my car stopped updating in 2022, and until it started to cause problems in March of 2024, I didn't realize it. Even though it had failed to update while it was under warranty, Tesla charged me $500 to fix it. But in fact, I continue to have trouble, as it loses the cameras and all the self- driving capability THAT I PAID FOR and was never updated fail. Now they tell me I need an entirely new computer (which was surely faulty for the two years it was not updatging) but which will now cost me $2000. Shouldn't that be a warranty issue? The service interface has made this a nightmare and insufficient and unclear communication.

 

[MP3Mike]

Sadly, unless you reported the problem while the warranty was in effect it won't be considered a warranty issue.

 

[Yelobird]

Why is it so hard to at the very least not the Type of car and year? An answer on a 2014 is different than a 2024.