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Standard connectivity & phone app

Discussion in 'Model 3: User Interface' started by DaBagBoy, Jan 7, 2020.

  1. DaBagBoy

    DaBagBoy Member

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    I passed on the premium connectivity upgrade as I figured I can use my cell phone for most of those "premium" features

    EXCEPT:
    I lost the "premium connectivity" trial this weekend and as of today it appears the Tesla app no longer connects to my car via cellular signal?

    This seems to mean I can no longer monitor charging status at third party (CharePoint) chargers (when not on WiFi)? nor pre-heat cabin/seats before I depart my office? Is that the case for the rest of you or is it a bug/personal problem?

    I understand if they cancelled my cellular service this makes sense but found no reference to losing that feature in any of the descriptions I have read?

    Connectivity
     
  2. vickh

    vickh Active Member

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    #2 vickh, Jan 7, 2020
    Last edited: Jan 7, 2020
    Decision made, if it's not a bug and they're disabling all LTE I'm buying the upgrade.

    on the other hand this would help the car sleep and stop me from constantly checking the app ;)
     
    • Funny x 1
  3. 640k

    640k Member

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    are
    are you sure the vehicle has service? (not) surprisingly there is no verbiage on that page about app connectivity.
     
  4. Vegaforce

    Vegaforce Member

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    That should not happen. Something is definitely wrong with your connection. Nothing on Tesla's website mentioned that you lose these features. I passed on premium connectivity and I got a message telling me I have now "Standard Connectivity" that includes traffic-aware navigation, but I will lose the colored google maps and colored traffic status lines along with music streaming on cellular and that's it. I do not care for streaming, colored maps (I actually disabled them even with premium connectivity), and traffic colored lines were confusing as hell.
     
  5. 640k

    640k Member

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    do the streaming icons remain in the menu but just don't work?
     
  6. DaBagBoy

    DaBagBoy Member

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    yes the streaming icons are there, they don't work on LTE but work on WiFi..

    I've sent a "service appt request" and will let you know what Tesla says in response
     
    • Informative x 1
  7. Need

    Need Active Member

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    Is it possible that your Mobile Access on the car somehow got disabled?
     
  8. vickh

    vickh Active Member

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    Yes I would check that. I looked into disabling Mobile Access on the car to help it sleep (recommended on another battery drain thread)

    Not sure what all is lost by disabling Mobile Access.
     
    • Disagree x 1
  9. hugh_jassol

    hugh_jassol Member

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    something is wrong. The app will work ragardless of your connectivity package
     
  10. DaBagBoy

    DaBagBoy Member

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    Yep damn computers. Works fine today. No idea what went wrong. I also rec'd a text from Tesla stating

     
  11. Need

    Need Active Member

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    Maybe the cell tower of AT&T in your area suddenly went out for a day or something.
     
  12. vickh

    vickh Active Member

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    is voice connectivity working? Mine was even having errors when I had LTE. Would it work better thru hotspot (I have VZW vs ATT as not as robust in our area). I'm going to test it out hotspots before signing up for "premium".

    The one problem is having to enable the hotspot each time. Any android app recommendations that would automate the hotspot on process? Echo Auto does that thru BT internet, but I believe that the 3 can only do wifi hotspot
     
  13. Keung18

    Keung18 Member

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    Good "Post" before I want to ask something.

    My SR+, I know have 1 month free for "premium connectivity". Since I got my car on 31-Dec, but nothing change from my connectivity. Why???

    But in recently, mobile app difficult to remote communicate with car. Is it related??
     
  14. hugh_jassol

    hugh_jassol Member

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    When you log in to your Tesla account online it should show you when your premium connectivity expires. Also, I don't know if the policy is different outside of North America.

    Premium Connectivity should have no effect on communication with the mobile app.
     
  15. Keung18

    Keung18 Member

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    Some web page show the 15" mon have show the expiry date in the Car info. But mine is nothing..... May be Hong Kong version is different.
     
  16. hugh_jassol

    hugh_jassol Member

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    I'm not talking about the car screen. I am talking about logging in to tesla.com and then go to your car. Here's what I see:
    upload_2020-2-4_18-2-0.png
     
  17. Keung18

    Keung18 Member

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    I really don't have. Please see my account page. May be region different.
     

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  18. hugh_jassol

    hugh_jassol Member

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    then I have no idea.
     
  19. diamond.g

    diamond.g Active Member

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    I think only the US has been affected by the Premium Connectivity Package change so far. No ETA on when the other regions will be affected.
     

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