Hey all I want to share a bit of a horror story and get some perspective if you wouldn't mind.
This happened about a month ago as I was leaving to go see "The Last Jedi". I was showing off the summons backing out of the garage. The car moved about 3 - 4 inches and disconnected. My buddy who I was showing off for said lets just get in and go we were running out of time. So we jumped in the car and started to back out when I heard a crunch. I quickly moved forward and jumped out of the car. As it turns out the door was coming down on us and it decided to turn around when it had resistance. Problem is that the hurricane braces on the back of the door caught the camera and pulled it back up inside the hatch. I used a pliers and pulled it down and it is better but other than that and my license plate frame also being damaged I dodged a bullet.
I asked Tesla to make the repairs and they jerked me around a lot. The end result is that they want me to pay for the repair and have quoted that I can't rely on the camera and backup sensors to make sure the space behind me is clear. I argued that those weren't the failure. The failure was in the summons who thought the car was being parked and closed the door. I couldn't see the door coming out because the read window is too small to see the door as it came down and I don't drive looking out the back window.
Tesla downloaded the logs but provided no insight. She (the service manager) told me that summons is stopped when I press the brake which I think is either BS or it happened so quick between closing the doors the door started to come down and then I pushed the brake to shift in to reverse. Very possible given how quick things happened.
Regardless they had to order parts and it will be fixed the question will be who pays the bill. Best I can tell its only about a $300 repair or so - but I don't think I should be responsible.
I did turn off the feature to close and open the garage door automatically.
This happened about a month ago as I was leaving to go see "The Last Jedi". I was showing off the summons backing out of the garage. The car moved about 3 - 4 inches and disconnected. My buddy who I was showing off for said lets just get in and go we were running out of time. So we jumped in the car and started to back out when I heard a crunch. I quickly moved forward and jumped out of the car. As it turns out the door was coming down on us and it decided to turn around when it had resistance. Problem is that the hurricane braces on the back of the door caught the camera and pulled it back up inside the hatch. I used a pliers and pulled it down and it is better but other than that and my license plate frame also being damaged I dodged a bullet.
I asked Tesla to make the repairs and they jerked me around a lot. The end result is that they want me to pay for the repair and have quoted that I can't rely on the camera and backup sensors to make sure the space behind me is clear. I argued that those weren't the failure. The failure was in the summons who thought the car was being parked and closed the door. I couldn't see the door coming out because the read window is too small to see the door as it came down and I don't drive looking out the back window.
Tesla downloaded the logs but provided no insight. She (the service manager) told me that summons is stopped when I press the brake which I think is either BS or it happened so quick between closing the doors the door started to come down and then I pushed the brake to shift in to reverse. Very possible given how quick things happened.
Regardless they had to order parts and it will be fixed the question will be who pays the bill. Best I can tell its only about a $300 repair or so - but I don't think I should be responsible.
I did turn off the feature to close and open the garage door automatically.