I got an email on Wednesday afternoon that my system wasn't producing. I don't have any Powerwalls and my inverter is the Solar Edge HD Wave (without the LCD screen). I went through the power cycle, waiting 24 hours, and my system still wasn't producing. The LEDs on the unit are a bit confusing but most of the time I get a solid green LED and then the blue LED will come on solid. That should mean that the system is producing and communicating yet the app and my utility company's portal don't show me feeding any energy.
I called Tesla and they aren't coming out for a week and I was surprised that they didn't even try any debug steps over the phone with me. I would think that they'd be able to try and run some commands on the inverter to gather some additional information. I've seen where others on the forum have called SE directly and they've sent replacement units. Of course this has to happen in the middle of Summer when the temp is 100 degrees. My fear is that some yahoo will come in a week and just say oh your inverter is bad, we need to order one, and then I'll have to wait who knows how long until my system is back up and running.
I don't have ethernet connected to the inverter and now question if I could connect to the unit maybe I could get some actual information as to what is going wrong.
Any helpful advice would be greatly appreciated!
I called Tesla and they aren't coming out for a week and I was surprised that they didn't even try any debug steps over the phone with me. I would think that they'd be able to try and run some commands on the inverter to gather some additional information. I've seen where others on the forum have called SE directly and they've sent replacement units. Of course this has to happen in the middle of Summer when the temp is 100 degrees. My fear is that some yahoo will come in a week and just say oh your inverter is bad, we need to order one, and then I'll have to wait who knows how long until my system is back up and running.
I don't have ethernet connected to the inverter and now question if I could connect to the unit maybe I could get some actual information as to what is going wrong.
Any helpful advice would be greatly appreciated!