Tesla app monitoring

[Vuski's ride]

Hello,
Recently installed a 4.8 kWh system. No Powerwall. PTO on 3 Jan 23. My Tesla app only shows energy flowing from the panels to the Inverter and it stops there. There's no other information (energy flows to/from the house or the grid). See the attached photos. My system is shown first and my friend's system is shown next for comparison. My question for anyone is how come I don't see the rest of the info like my friend's system. He does not have a Powerall installed either. Thanks so much everyone.

 

[yblaser]

See this thread:

Anyone have issue with Tesla App not displaying home usage/grid export data?

In my Tesla app I only see two options, Energy and Support. I can only see the energy generated and I have no data on home usage or grid export. I have called Solar support their rep told me they will "activate" it on their end and it will show up in 48hours but its been way past that and...

teslamotorsclub.com

It will come down to 1) did your installer install the necessary hardware to monitor home/grid usage and if so 2) was it configured properly. Either way it is probably best to contact you installer.

 

[Vuski's ride]

Thank you for the feedback. Looks like I have the same issue as the OP. My installer was Tesla. I'm gonna reach out to them and find out what's going on. Thanks again!

 

[Gbills]

why would my annual solar output be different from my lifetime annual output? I attached to pics.

 

[Vuski's ride]

I'm not sure why the difference there but i wouldnt' put any trust in tesla's app calculations to be honest. Whatever factors that were used in their calculations is anyone's guess. I think at the end of the day is that your utility provider's calculations is what's important because that's what you'd be paying. You can't use tesla's app and argue against the ultility, right?

 

[Gbills]

I'm not sure why the difference there but i wouldnt' put any trust in tesla's app calculations to be honest. Whatever factors that were used in their calculations is anyone's guess. I think at the end of the day is that your utility provider's calculations is what's important because that's what you'd be paying. You can't use tesla's app and argue against the ultility, right?

Yah I agree with what your saying. I’m just concerned about the production guarantee over the lifetime of the panels when and if they have any defects.

 

[Vuski's ride]

Update: 27Jan23...finally got someone from Cust. Support to respond to my issues. Called, emailed, texted, did the request for help on the app, and someone decided to email me back. Now they escalated to Tier 2 support and will have a tech to come out and inspect/repair my system on 14Feb23. Crossing fingers.

 

[Bobthepome]

Update: 27Jan23...finally got someone from Cust. Support to respond to my issues. Called, emailed, texted, did the request for help on the app, and someone decided to email me back. Now they escalated to Tier 2 support and will have a tech to come out and inspect/repair my system on 14Feb23. Crossing fingers.

Any update on your solution? Got PTO a couple of days ago but see a similar issue to the one you describe.