Hi. I had 16.2kW Tesla "XL" solar panel & 2 Powerwalls (Gateway 2), all installed by Tesla a few months back. I'm in Las Vegas. Finally got PTO from NVEnergy on the last day of September, which was the last day of the high time-of-use on-peak summer rates (hah).
All has gone pretty well, took several visits from the PW team, but the crews were really good & generally no complaints other than communication -- and even that improved during the course of my order process.
Anyways, I have both of my inverters connected via ethernet -- though I also have the Zigbee "Neo" gateway plugged in to ethernet & power & sitting on the indoor side of the wall with the inverters on the exterior side of the same wall. I requested SolarEdge monitoring and after about a week Tesla gave me access to it. All has been working great, both Tesla app and the SolarEdge monitoring, no real complaints [a few feature requests, but will ignore those].
Today, I'm looking at my Tesla app and I see approximately half the production that I'd expect -- indeed, my Tesla App is only reporting about 26kWh produced today, while yesterday was 50kWh & all prior days range between roughly 45kWh to 55kWh [slight variance based on weather, ie cloud cover & temperature]. I then logged into the SolarEdge monitoring portal, and it's reporting my solar production for today as being 50kWh -- precisely what I'd expect.
I unplugged the black "Neo" gateway & plugged it back in -- it's actually showing a "No Signal" light on the front, which I believe is new. Given that I have the 2 Powerwalls & the Gateway 2, my understanding is that the Neo device isn't even actually needed (at least here in NV), and that the box is transmitting data itself [presumably via wifi]?
I know that recently Tesla changed things to allow the inverter reporting/data to be passed through to SE, so that you can get both SE monitoring data & data in the Tesla app, and without having to hardwire ethernet at all (my understanding is that this already worked for Powerwall installs but not solar-only installs). Nonetheless, since hardwiring & getting access to SolarEdge monitoring, my data has been accurate in both the Tesla app & the SolarEdge portal -- until today, when suddenly my Tesla app is reporting half of what I assume is the actual production (I won't know for sure until I can check my utility's reporting, which lags behind by ~2 days).
Any idea why the Tesla App reporting would be still showing data, but only showing HALF of the solar production? The other numbers (total household usage, Powerwall input/output, less sure about grid-export though) logically seem about right based on historical numbers, though I don't really have a way to verify them for sure.
It's strange to me that the Tesla app would still have data reporting, but not all of it -- what could cause this, any ideas? =)
Ty!
All has gone pretty well, took several visits from the PW team, but the crews were really good & generally no complaints other than communication -- and even that improved during the course of my order process.
Anyways, I have both of my inverters connected via ethernet -- though I also have the Zigbee "Neo" gateway plugged in to ethernet & power & sitting on the indoor side of the wall with the inverters on the exterior side of the same wall. I requested SolarEdge monitoring and after about a week Tesla gave me access to it. All has been working great, both Tesla app and the SolarEdge monitoring, no real complaints [a few feature requests, but will ignore those].
Today, I'm looking at my Tesla app and I see approximately half the production that I'd expect -- indeed, my Tesla App is only reporting about 26kWh produced today, while yesterday was 50kWh & all prior days range between roughly 45kWh to 55kWh [slight variance based on weather, ie cloud cover & temperature]. I then logged into the SolarEdge monitoring portal, and it's reporting my solar production for today as being 50kWh -- precisely what I'd expect.
I unplugged the black "Neo" gateway & plugged it back in -- it's actually showing a "No Signal" light on the front, which I believe is new. Given that I have the 2 Powerwalls & the Gateway 2, my understanding is that the Neo device isn't even actually needed (at least here in NV), and that the box is transmitting data itself [presumably via wifi]?
I know that recently Tesla changed things to allow the inverter reporting/data to be passed through to SE, so that you can get both SE monitoring data & data in the Tesla app, and without having to hardwire ethernet at all (my understanding is that this already worked for Powerwall installs but not solar-only installs). Nonetheless, since hardwiring & getting access to SolarEdge monitoring, my data has been accurate in both the Tesla app & the SolarEdge portal -- until today, when suddenly my Tesla app is reporting half of what I assume is the actual production (I won't know for sure until I can check my utility's reporting, which lags behind by ~2 days).
Any idea why the Tesla App reporting would be still showing data, but only showing HALF of the solar production? The other numbers (total household usage, Powerwall input/output, less sure about grid-export though) logically seem about right based on historical numbers, though I don't really have a way to verify them for sure.
It's strange to me that the Tesla app would still have data reporting, but not all of it -- what could cause this, any ideas? =)
Ty!