Tesla App won't connect remotely

[JJMorgan 721]

I have a new Model 3 with 2700 miles on it. Having trouble with the Tesla app. When the car is not near me
and I try to use the Tesla app (to remotely start the interior heater for example) the app fails to connect to the
car. It shows a spinning dial and that it was last in contact with the car several hours ago. And it just won't connect.
This happens when the car is connect by way of WiFi at home and while at work and on LTE network.

Any solutions?

 

[talkingevs]

Did mobile access get turned off on the car? Try logging in and out on the app

 

[bjhinkle]

Same issue. But just started this evening. Same for a friend with a Tesla. Something widespread maybe. Hopefully temporary.

 

[JJMorgan 721]

Did mobile access get turned off on the car? Try logging in and out on the app

The Mobile Access is still on in the car. It just doesn't connect for some reason. I did try logging in and out on the app. No luck

 

[Sw0rdf1sh]

I have just had trouble connecting off my home wifi through the App. Once I turn off Wifi it connects. Weird.

 

[EVRider-FL]

If you’re using a VPN, try turning it off or using cellular rather than WiFi. Also, the car needs cellular coverage even if i has WiFi access.

 

[talkingevs]

Wait, so if you don't pay for premium connectivity, you can't connect to the car to use paak or adjust settings from the app?

 

[Birdsfan]

I have a new Model 3 with 2700 miles on it. Having trouble with the Tesla app. When the car is not near me
and I try to use the Tesla app (to remotely start the interior heater for example) the app fails to connect to the
car. It shows a spinning dial and that it was last in contact with the car several hours ago. And it just won't connect.
This happens when the car is connect by way of WiFi at home and while at work and on LTE network.

Any solutions?

There is a global server issue with Tesla, don't log out of your app or you will loose ability to control the car.

 

[Cner01]

I have just had trouble connecting off my home wifi through the App. Once I turn off Wifi it connects. Weird.

Yes same here. I told the service center staff and showed it to him. All he could say was "weird".

 

[Cner01]

I have just had trouble connecting off my home wifi through the App. Once I turn off Wifi it connects. Weird.

Same here, showed it to Tesla Service staff, all he could say was "weird".

 

[Ashhong]

I’m currently having this issue right now. From what I’ve read in the past it could be a Tesla server issue. Is anybody else having trouble connecting to their car with the iOS app? When I’m in the car I can lock and unlock fine but nothing else really works.

 

[CapsEngineer]

I’m currently having this issue right now. From what I’ve read in the past it could be a Tesla server issue. Is anybody else having trouble connecting to their car with the iOS app? When I’m in the car I can lock and unlock fine but nothing else really works.

What error are you getting? I had a 540 Vehicle Server Error yesterday and just got it again this mornin. A reboot took care of it yesterday. I haven’t tried that yet this morning.

 

[HellsKitchen]

I’m currently having this issue right now. From what I’ve read in the past it could be a Tesla server issue. Is anybody else having trouble connecting to their car with the iOS app? When I’m in the car I can lock and unlock fine but nothing else really wo

Just posted this thread: Got locked out

 

[Ashhong]

What error are you getting? I had a 540 Vehicle Server Error yesterday and just got it again this mornin. A reboot took care of it yesterday. I haven’t tried that yet this morning.

I forget now. I don't remember a number, it just said "unable to connect" or something like that. Tried the reboot by holding down the steering wheel buttons and that fixed it

Just posted this thread: Got locked out

Seems to be a different issue. Somehow, my phone was still connecting to the car fine and I was able to drive, even lock the car from the phone. However I couldn't do things like turn on climate, open the windows, etc. Strange

 

[Ashhong]

Hm having the problem again. Wonder if the connectivity hardware in my car could be bad? Or do other people have this problem? It only takes a manual car reboot to fix it so it's not a huge deal but still worrying

 

[RSTM]

At least to me, IPhone loses connection (Tesla mobile app) only when Sentry Mode is off. If Sentry Mode is on and the car has access to WiFi or LTE, I am able to connect and have access to car controls anytime.

 

[MNDan]

I’m having the same frustrating issue with my MSLR - the phone app won’t connect to the car in my garage unless sentry mode is on (which I don’t really need on in my garage) or I’m close enough to it that Bluetooth can connect to it. That’s going to suck this winter when I want to preheat my cabin and condition the battery before departure here in wintery MN. I guess I’ll have to have sentry mode on and sucking battery power all the time.

 

[WilliamG]

I’m having the same frustrating issue with my MSLR - the phone app won’t connect to the car in my garage unless sentry mode is on (which I don’t really need on in my garage) or I’m close enough to it that Bluetooth can connect to it. That’s going to suck this winter when I want to preheat my cabin and condition the battery before departure here in wintery MN. I guess I’ll have to have sentry mode on and sucking battery power all the time.

Same issue with my ‘22 S Plaid. Thankfully I’m within BT range so my shortcut is to hit the energy button in the app, which wakes up the car and then I can condition the cabin.

 

[WilliamG]

Anyone had any resolution to this issue?

 

[sfgene]

Anyone had any resolution to this issue?

My model 3 is 3 yrs old and when its in the garage I can't communicate with the phone. The blue tooth apps work, unlock doors, start driving etc. but remotely setting heat or for example I can get it 1/2 into the garage with Summons then it stops. Here is what I heard - you need to have AT&T cell signal. Got that info from Tesla tech. My ATT microcell tower boosts my phone to 5 bars but you have to put a phone number into it. Guess what the Tesla does not have a phone number haha, So I gave up. I would love to summons back my car out of my very narrow garage but it does keep me from getting fat cuz I have to slide into the car sideways.