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Tesla Brooklands/Weybridge Service Centre - CV19 procedure?

Discussion in 'The UK and Ireland' started by VanillaAir_UK, May 13, 2020.

  1. VanillaAir_UK

    VanillaAir_UK Moderator UK and Ireland

    Joined:
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    Location:
    Surrey, UK
    To anyone who has used Tesla Brooklands/Weybridge Service Centre during the lockdown, what is their dropoff/collection procedures to maintain social distancing and non contact?
     
  2. roadcred

    roadcred Member

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    Aug 23, 2019
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    Location:
    UK
    You get a touchless experience.You are directed where to park and securely leave your key. You cant go in and will be advised when you can collect it.
     
    • Helpful x 1
  3. Mr Miserable

    Mr Miserable Supporting Member

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    Location:
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    So what you just walk about for several hours?
     
  4. Rooster6655

    Rooster6655 Active Member

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    Location:
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    Hope they are still providing loaners...
     
  5. GoTLSAGo

    GoTLSAGo Member

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    Aug 7, 2019
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    Location:
    London, UK
    i asked and was provided a loaner although was told they are short of them at the moment. Best to call a couple of days before your appointment and ask for one
     
    • Like x 1
  6. roadcred

    roadcred Member

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    I had an appointment here this morning. I had already been advised by Tesla that I couldn't wait so had a pick up arranged. However the lovely staff there suggested that they expedite the work and that I wait there inside the lounge. As ever they were superb, car reappeared about 20 minutes later without charge.
    Wish their Sales Service was as good as the Aftersales. They would be selling 1000s every month!
     
    • Like x 1
  7. Mr Miserable

    Mr Miserable Supporting Member

    Joined:
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    3,785
    Location:
    UK
    I would echo the suggestion to call and book a loaner.
    I had a very good experience - park car (remove PIN), drop key card into envelope on desk, sign for loaner and I was away. Loaner smelt of Dettol.
    Return a week later was equally quick and picked up my car which had been cleaned and charged.
    Friendly folk too.
     
    • Like x 3

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