So what exactly does service now handle?
Last night in changing lanes on a freeway in dark conditions I “fell” off of some height difference and slammed the underbody of the car against a low divider (half curb height in the upper side, I think - only saw it briefly when slowing down to the shoulder and looking in the rear dashcam).
Whatever it was hit with enough force to bounce my car back up...
So, I scheduled service to have the car lifted up so somebody can loo and make sure the underbody hasn’t been gashed open, the battery is still intact, etc...
I get this:
*******
Hi Mr. *****;
This is Tesla Virtual Service reaching out regarding your upcoming service visit. We are so sorry to hear about your accident. Tesla service centers do not perform any paint or body repair. You will want to reach out to one of the Tesla certified body shops. Here is the link to locate one in your area, including Tesla Body Repair Center in San Jose:
Body Shop Support
We will cancel your appointment as there isn't anything the service center will be able to do for you.
Thank you,
Tesla Service
*******
The under panel came loose right after I bought this car when it scraped on a curb as we have some sharply angled driveways around here... (I have since learned to approach those at odd angles) so back in October I did take it to service, they lifted it up, and said all was fine. 5 minute check.
This new event is more likely a possibility real issue if there is damage. Has policy or purpose of service changed?
Would I be wiser going to the third party mechanic anyway? I am a bit wary of possible fake fees and having someone claim I need to replace everything in the car except for the cup holder just to get money out of me...
Last night in changing lanes on a freeway in dark conditions I “fell” off of some height difference and slammed the underbody of the car against a low divider (half curb height in the upper side, I think - only saw it briefly when slowing down to the shoulder and looking in the rear dashcam).
Whatever it was hit with enough force to bounce my car back up...
So, I scheduled service to have the car lifted up so somebody can loo and make sure the underbody hasn’t been gashed open, the battery is still intact, etc...
I get this:
*******
Hi Mr. *****;
This is Tesla Virtual Service reaching out regarding your upcoming service visit. We are so sorry to hear about your accident. Tesla service centers do not perform any paint or body repair. You will want to reach out to one of the Tesla certified body shops. Here is the link to locate one in your area, including Tesla Body Repair Center in San Jose:
Body Shop Support
We will cancel your appointment as there isn't anything the service center will be able to do for you.
Thank you,
Tesla Service
*******
The under panel came loose right after I bought this car when it scraped on a curb as we have some sharply angled driveways around here... (I have since learned to approach those at odd angles) so back in October I did take it to service, they lifted it up, and said all was fine. 5 minute check.
This new event is more likely a possibility real issue if there is damage. Has policy or purpose of service changed?
Would I be wiser going to the third party mechanic anyway? I am a bit wary of possible fake fees and having someone claim I need to replace everything in the car except for the cup holder just to get money out of me...