As the owner of a Model S and a Model 3 as well as a 7.8 kW Solar City PV array, I'd say I am one of Tesla Energy's best customers. In any case, I cannot get them to answer the telephone, return phone messages, or respond to my emails. I am now becoming increasingly upset and am not sure how to address my service needs in a reasonable manner. I need to replace the roofing on my home, including, of course, that under my PV array. When I purchased the system three years ago from Solar City, I was told that, should this need arise, I could get them to uninstall and reinstall the array as needed for a $500 fee. I specifically asked this question as I knew my roof would soon need replacing. Now I get no response after two weeks. This includes two emails and two phone calls. When I leave a phone message, the auto answering system tells me I will receive a call within 48 hours. It has now been over a week since my first call and over a week since my email was sent. Has anyone else had this issue? If so, can you give me any guidance as to how to escalate this service need to management? The rainy season starts here in NorCal in about two to three months and I have to get this done to prevent water damage to my home. Thanks in advance for any advice.