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customer service

  1. inspace2020

    Christmas Delivery Delays

    Has anyone else gotten a text from Tesla about their delivery delayed that were expecting in the next few days? My scheduled pickup date was supposed to be Saturday. I just got a text message (on Christmas Eve!) that they will have to push my date back to Monday. No real explanation. Not sure...
  2. D

    No customer service for 2013 Model S

    I have a 2013 Model S with 133K miles on it. My problem is that it is extremely difficult, nearly impossible to get any customer service. When I first got the car customer service was great. It went from excellent to good, good to so so, and now I am being ignored. No service. Tesla just...
  3. D

    Cancelled my MS order out of frustration

    Before I go on this rant, big shout-out to everyone on this forum who is just so awesomely helpful. So much better than Tesla's actual "customer service". I swear if Tesla fired their top 10 customer service people and replaced them with random people from this message board, they'd probably...
  4. A

    Customer service appears to be broken

    I just found out that customers have no avenue to escalate a new vehicle delivery issue with sales or service beyond the level of local store manager. If the issue is the store manager or the issue conflicts with the business pressure put on the store manager, the customer really has no...
  5. N

    Free unlimited supercharging

    Dear Tesla friends, I bought Model X at the end of last year . I was told by sales-rep. that I have free unlimited surpercharging. I got media proof that I should have free unlimited supercharging. Does anyone here who bought Model X or Model S in October-December 2019? Do you have free...
  6. O

    Horrible Tesla Customer Service

    For a CEO that can put men safely on a space station and will eventually get them to Mars and for a CEO who can get a car to drive itself on curved roads, how in the world can he not get the customer service piece right. My Tesla 3 did not start (apparently the 12V battery was dead without any...
  7. psnyc73

    Should Tesla do something about my degradation?

    I own a 2013 Models S 60 (EPA rated range 208) purchased in September of 2018. After taking delivery I charged to 100% and the rated range was 177 miles. I brought this to Tesla's attention immediately and the response was "it's normal". Now, a year and a half later it gets 160 rated miles to a...
  8. joefee

    Tesla Total Customer Service Experience poll

    It is clear to me that Tesla has shut down traditional customer service eg call, text or email a single source and get a timely response that takes care of your issue(s). As a 2012 Sig owner, I remember the early days when George B headed up the "customer experience" team with "make me smile"...
  9. J

    Tesla's online Customer Service experience

    Good afternoon Tesla enthusiasts! My name is Janis Zieds and I am currently doing my thesis assignment for HU University of Applied Sciences Utrecht in The Netherlands on “How the car manufacturer, Tesla, can improve its online customer service experience?”...
  10. T

    Escalate a complaint: getting seriously desperate now

    Hi all, I am the owner of a 2014 MS 85 with a TPMS problem (which it has had for over 4 months now...) It's a very long story, but cut to the following: Booked in November 2019 for diagnosis of the issue. appointment was on 20th December, took place as scheduled; Issue is a failed ECU, was told...
  11. D

    Model Y change increased FSD price

    First post here, I tried searching through the forums, but couldn't find anything. Sorry if this has been answered. OK, First off, Canadian here so pricing is in CAD. I pre-ordered a Model Y last year in March. I chose the Performance, 7 seats, grey, with FSD. After literally months and...
  12. grapesmc

    First service experience - 2020 Model S Performance

    Hey gang After finding spots of oil a number of times on my garage floor under the front driver's side wheel, I made an appointment to have my Model S examined. I had suspected the front motor driveshaft was potentially the culprit after reading another member's similar experience. I filled out...
  13. H

    No Way to Talk to Human at Tesla

    I've recently had a bad experience at the Raleigh Service Center and I asked for a phone number to corporate. At first, the manager said it is on the website, to which I searched and found nothing. Then she replied with what seems to be a fake mobile phone number that when googled goes to some...
  14. T

    Tesla wins in Michigan!!!

    Just came here to post "F YEAH!!!!" Michigan customers have been suffering immensely at the hands of corrupt government and dwindling customer service from Tesla. Today's ruling in favor of Tesla will allow Tesla to sell and service cars in Michigan and is going to be a huge deal for...
  15. S

    Worst customer service ever

    Ordered a model 3 sr+ With 19” alloys early May 19, received a message saying expect delivery in August.......but didn’t hear anything after. Kept getting told the car might arrive next shipment. 7 months later I got tired of ringing and chasing. Gave up and decided to go for a used model S...
  16. F

    Tesla Owes Me $1000+

    Picked up our M3 in August. Because of the difference between what we paid and what we got on the trade-in, we should have been given $1200 at closing. Didn't happen. We were told we would get a check in the mail in thirty days or so. Also . . . didn't happen. Every few weeks, I call or...
  17. L

    Refund for Roadster 2020

    Hi all - I have owned 3 Teslas in total. I put down a chunk of change for a reservation on the new roadster, but have begun to second guess how soon it will be available. As such, I'd like to hold on to my money and have been trying to get it refunded. I have tried reaching out to customer...
  18. M

    Accused of cracking my panoramic sunroof within less than 24 hours of ownership.

    Accused of cracking my panoramic sunroof within less than 24 hours of ownership. I had largely forgiven and ignored Tesla’s less than adequate customer service, because I was keen to get my hands on my new car. My experience today though, cannot be ignored. I collected my Model 3 AWD...
  19. Vegaforce

    Tesla’s BAD Customer Service

    This is my first post of the forums. I am sorry if I sounded mad, but I am mad at Tesla’s lack of the basic customer service respect. I have been long a fan of Tesla. I have the Tesla Solar since 2016 (when they were SolarCity), and I bought my Model 3 LR non-AWD in October 2018 under the...
  20. J

    CPO delivery delayed - paint issue?

    hey guys! Need your advice on how we can make Tesla compensate some of our losses because of their negligence... We purchased a 2018 model 3 CPOa month ago. The car was at our local delivery center. Our delivery contact said there was a paint issue that they need to work on three weeks ago and...
  21. Phil1710

    Manchester Tesla

    Has anyone had any issues contacting Tesla Manchester sales, I have been calling for 3 days with no answer. I have already ordered my car with them but wanted to upgrade to one that is on the inventory list. I don't think any other sales floor would ignore potential customers, I left the phone...
  22. E

    Thinking of cancelling Model X order after reading negative customer service reviews???

    I have a new Model X on order due for delivery to Heathrow Service Centre at the end of September. I tried to contact anyone from Tesla to enquire about wall chargers and just can’t reach anyone. Heathrow’s service centre phone just rings and rings, Bristol don’t phone back after leaving...
  23. MrG_NY

    Impressed With Customer Support

    So today I went on Tesla's website and was figuring out what my lease payments would be. The chat box was on the right side and says chat now, so I decide to see if Tesla offers extended test drives. The guy I am chatting with tells me yes they do extended test drives if they have enough demo...
  24. S

    Need registartion number for insurance help!

    I will be picking up my new Model 3P from West Dryton next Tuesday (27th August 2019) and I need to insure it but in order to insure it I need the registration number which I don't have. How do I sort this out? I have tried emailing (no response) and I have tried phoning, but without any luck...
  25. K

    Delivery Contact Problems

    I am all for Tesla trying out new ways of selling cars, but can it really be a sensible approach to selling a £35,000+ car to make it impossible for the customer to talk to any human being about their purchase between the point of order until they turn up to take delivery? I've tried all sorts...
  26. ColinM

    Referral program customer service

    I should start by saying that I have been a delighted and completely satisfied customer for 5 1/2 years with my Model S. My wife recently got a Model X which we both love. I have referred two other people (a friend at work and a family member) and between them they now drive 3 Teslas. And in...
  27. V

    Help! How to get customer service

    i need help please. I purchased a 1 year old model S from a private dealership a month ago and I love it. However, I still have not been able to get it linked to my account. I have followed the guidelines on Tesla’s website and emailed them all the info they require, but 3 weeks later I still...
  28. S

    Delivery chaos continues

    There are thousands of customers in the UK who ordered a Model 3 at the beginning of May who have not received their cars and two months later have no reliable delivery estimate. Tesla seems incapable of matching orders to production. Many no longer believe anything Tesla say with the only...
  29. ocEVguy

    Tesla online store sucks!

    Does anybody know what the heck is the matter with the Tesla Online Store? I ordered a J1772 to Tesla converter back on 5/25 for $95 and Tesla took my money right away of course! Then I received a email on 5/27 saying my order has shipped but when I click on the FedEx tracking # , it just...
  30. RachH

    Tesla Overall Service

    I have read various complaints on this forum but I was not going to add to it. This is the first time I have publicly written about any of my issues I have had along the way. I really love my car so I was determined to stay positive and hope for the best. I have now reached a tipping point...
  31. RachH

    Tesla Overall Service

    I have read various complaints on this forum but I was not going to add to it. This is the first time I have publicly written about any of my issues I have had along the way. I really love my car so I was determined to stay positive and hope for the best. I have now reached a tipping point...
  32. eXntrc

    Support for a Tesla UserVoice

    I recently submitted a feature request to Tesla, and in the e-mail exchange that followed it became clear to me there is currently no way for owners to vote on the issues that affect us most. In reply to my original request, the support person said: "We thank you for reaching out to us...
  33. B

    Price Drop/Delivery Push

    We purchased our M3 in San Diego on January 30th and received a text the next morning that our car would be delivered to our home on Feb 1st. Stoked!! However, by that afternoon Tesla was pushing us to take delivery that same day, on the 31st. It was pretty apparent they were trying to make...
  34. S

    Timeline of my CPO buying experience so far...

    I wrote a fairly detailed review on my CPO buying experience on reddit, but here’s sort of another review from my day-to-day experience so far. Hopefully it provides some insight on those of you looking at purchasing a CPO to help save you some time and hassle when dealing with Tesla...
  35. Z

    BUYING ANOTHER MODEL X AND I CANT BELIEVE THE HORRIBLE CUSTOMER SERVICE!!!!!

    Trying to buy a new model X has been such a horrible experience!!!! Lets start w their customer loyalty dept/manager that hasn’t returned an email or phone calls in almost 4 weeks after they contacted me about getting a new car! original inventory car I wanted was sent to Seattle for some...
  36. km-nm

    Need Help with Model 3 Delivery Woes

    I am trying to fix a very bad delivery experience I've had with my Model 3 AWD, which I picked up from the Littleton, CO delivery center on October 13th. My car was delivered with several defects, the most important one being that autopilot does not work. They also failed to charge it for my...
  37. A

    Frustrated with repeated reschedule, need to take action.. Please suggest

    Hi, Today is my fourth rescheduling with Tesla for my model 3 and I do not have any delivery date as of now. My suspicion is, Tesla is just assigning a VIN just to remove the 'cancellation' option and to make some money out of customer's financing amount. My bank already paid money to Tesla...
  38. Q

    Shoddy customer service from Tesla Honolulu? Plz prove me wrong!

    I recently attempted to contact Tesla Service Center in Honolulu, HI. No response from the local number (808-591-0614). On the 2nd attempt I called another line (808-680-9260) which turned out to be the general contact for Tesla Motors, I assume out of Cali, despite having a Hawaii area code...
  39. T

    Worst Customer Service - Delivery Advisor

    We were scheduled to take delivery of a Model 3 on September 15th, but our Delivery Advisor moved it up to September 8th. We schedule the closing on the car loan for Wednesday the 5th at 4pm. I called the Delivery Advisor Tuesday the 4th because we had not yet received the Purchase Agreement...
  40. Sagedaddy

    White Interior Change Order by Email

    When I made the change on July 27, I had no edit button. After calling customer service, they sent me an email that I dutifully filled out to affect the change. To date, my account page has not been updated. Inside Sales has said all kinds of things to me ranging from "I see it in your...
  41. Branzo90D

    Tesla Energy Customer Service delays

    As the owner of a Model S and a Model 3 as well as a 7.8 kW Solar City PV array, I'd say I am one of Tesla Energy's best customers. In any case, I cannot get them to answer the telephone, return phone messages, or respond to my emails. I am now becoming increasingly upset and am not sure how...
  42. S

    Delivery Location Changed Last-Minute

    Has anyone else here had the Tesla store call them the day of their scheduled delivery and try to change the appointment to a different location? Here's what the rep said on the phone and I'm quite irritated: Hi Mr [name], I'm calling to tell you that we have a great opportunity for you! We're...
  43. B

    Model 3 Delivery Rescheduled 3 HOURS before pickup. Can we get compensated?

    Hey everyone, So I was scheduled to pick up my Model 3 from the Toronto location on Wednesday. I had to take time off work and take the train to Toronto (I live in Ottawa). Literally 3 hours before the pick up time, I got a call saying that my car had been delayed until at least Friday. I...
  44. NiallDarwin

    Supercharging promised but not delivered

    Hi forum, Just over a year ago I bought a salvage Model S in Australia. Just over 3,300km (2000miles), 6 months old, right rear damage. It really didn't look much to fix so I decided to repair it and run it here in New Zealand rather than part it out. I then entered a World of Pain. I wish...
  45. @

    Model 3 Cold Shoulder (?): Day 1 Reservation, Signature S Owner

    Bare with me on this one; I am at a loss, and would like some suggestions on where to go from here. On my way to the Sales & Service Center for my Model 3 delivery (mid Feb), I was called by my delivery rep to say that they couldn’t deliver the vehicle; the issue was apparently with a brake...
  46. J

    Coolant system failure, dead battery, frunk failure. HELP!

    Hello everyone, first post and wish it was under better circumstances. This may be a bit of a long post, so please bear with me. I took delivery of my '17 S75D in spring of this year. For the most part, I truly enjoyed ownership- lack of autopilot parity and some build quality issues aside...
  47. H

    Executive Escalation - Hoax and a Joke

    The subject line is my opinion based upon weeks of experience with "executive escalation." First, the standard business definition of "executive" is a company officer with a minimum level that is typically a vice president. Nowhere in my experience with executive escalation was there ever...
  48. A

    Model S Service - Fort Wayne IN

    New to the thread and not sure where to post this but wanted to comment on the Fort Wayne Mobile Service Experience. I was due for my 1y annual inspection and service and called Indianapolis SC and they informed me they had a Mobile Service guy in FW. They gave me his number and I called and...
  49. P

    Poor Local Support

    I took delivery about 2 weeks ago and have muddled through the manual... I have lots of questions but the delivery specialist takes days to respond to calls or emails, didn't tell me about things such as extended warranties, optimal battery charging (found it in the manual) and when I didn't get...
  50. TD-3

    3 wins for Tesla customer service in 12hrs

    Solid 12 hours for Tesla customer service: 1. N. Houston SC mailed me some unexpected swag! 2. Online merchandise team located an order that FedEx screwed up and returned to them more than a week ago and Tesla re-sent it to me. They emailed me back almost immediately and the order was headed...

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