Yep, that's what it is. There's no real competition. If you want one of our cars, warts and all, shut up and get in line. You want expeditious service and parts? Get in line, and wait. Model 3 owners will be in for a rude awakening, the vast majority of them know nothing about any of the issues discussed on this board.
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Yep, that's what it is. There's no real competition. If you want one of our cars, warts and all, shut up and get in line. You want expeditious service and parts? Get in line, and wait. Model 3 owners will be in for a rude awakening, the vast majority of them know nothing about any of the issues discussed on this board.
Contact your state Motor Vehicle Department (MVD) or Department of Motor Vehicle (DMV). Stop screwing with Tesla. I don't go back to a car dealer after buying a car because I haven't received my license plates yet, I go to Arizona MVD and ask where the hell are my plates????
Sadly I had this same experience in the year end rush in 2014 (in Tampa). Like you I eventually got to talk to a human at the SC and was promised a replacement temporary tag by mail in 2 days. To my pleasant surprise, what came instead (via FEDEX) were my plates ! Hope you have as much luck ...
Well, today I received a Fed Ex package with my new FL. tag. Seems like while they could not get my new tag to me until after my temp. tag expired, my complaining to the Gen. Mgr (who finally called me), the tag showed up. It is sad to have had to listen to all their excuses for not doing their job. Apparently, no one at Orlando Tesla has had the slightest managerial training in customer satisfaction or supervising employees. Nothing was their fault at Orlando Tesla, it was always someone else who dropped the ball. If only they had a human in Sales, Delivery, or Service who could answer phones a lot of grief could be avoided. They prefer to allow 100% of phone calls to go to voicemail where they are promptly deleted. They never admit having received the phone calls. Anway I now have arm wrestled the plate away from them.
Did Tesla not even file the paperwork until you started calling? Because the DMV is slow on a great day and tags take 2 weeks or so; considering Florida's problems as of late they were probably slower. It seems amazing to me if they had never filed the paperwork until after you called Tesla, for the DMV to somehow get the tags done and mailed to you in under 1 week! In other words, hostility towards Tesla here seems inappropriate. The General Manager of any non-state-government store is not going to be able to force DMV employees to do their jobs. If Tesla was negligent, you'd likely still be waiting. Especially with the backlog from an evacuated and stagnant state entity still catching up with all those tag requests that were already filed before the evacuation.
Tesla's handling of calls and emails is *always* worth some hostility though. Communication is definitely not great, and is more on par with software developer startups than luxury retail.
Tesla's handling of calls and emails is *always* worth some hostility though. Communication is definitely not great, and is more on par with software developer startups than luxury retail.
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I'm sure they were up and running immediately AFTER the storm, that doesn't mean they worked though it or had zero down time, so you were either slowed by recent news or you had the fastest post-storm DMV response in FL history.
How many license plates has the state delivered to you in less than a week? It's been a while since I was in Florida but in my time there they were like every other DMV I've also experienced, and at that time were definitely not the fastest DMV in the nation but I'm willing to accept that they might be as of this week if otheres are getting their plates in 4 days as well. If so, that is an astounding turnaround, not just in mail time but in the physical mechanical creation of the plates and always-slow bureaucratic paper trails that have to happen first as well!
Have any other new Tesla (or non, the DMV doesn't care) owners her seen sub-1-week plates issued this month? Post your positive experiences!
How many license plates has the state delivered to you in less than a week? It's been a while since I was in Florida but in my time there they were like every other DMV I've also experienced, and at that time were definitely not the fastest DMV in the nation but I'm willing to accept that they might be as of this week if otheres are getting their plates in 4 days as well. If so, that is an astounding turnaround, not just in mail time but in the physical mechanical creation of the plates and always-slow bureaucratic paper trails that have to happen first as well!
Have any other new Tesla (or non, the DMV doesn't care) owners her seen sub-1-week plates issued this month? Post your positive experiences!
that's some diatribe, I'd be willing to bet that the tags where in the mail before the op's temp ran out and his service center is just a bit on the clueless side. as for dmv services I cannot comment on what happens in his part of the state but where I am the services are delivered in proper fashion.
SabrToothSqrl
Active Member
you get 90 days on the temp tags. I got what I needed to go to PennDOT after about 30.
Be prepared to spend some time convincing the super genius at PennDOT what type of car it is.
It took me about 3 weeks to receive tags from Tesla. I took delivery of the car on September 1st and received tag on September 28th. This was all in the middle of Hurricane Irma.
I was able to periodically check if the vehicle was titled or not and estimate shipping time by checking the site below. Once I saw car was marked as titled I received tag in mail two days later. Note site only applies to Florida.
Although I picked up car from Tesla in Orlando the tags came from Dania Beach (Tesla Motors DMV Team) which I assume handle this process.
https://services.flhsmv.gov/mvcheckweb/
I was able to periodically check if the vehicle was titled or not and estimate shipping time by checking the site below. Once I saw car was marked as titled I received tag in mail two days later. Note site only applies to Florida.
Although I picked up car from Tesla in Orlando the tags came from Dania Beach (Tesla Motors DMV Team) which I assume handle this process.
https://services.flhsmv.gov/mvcheckweb/
Maybe it's different in FL than most other states, but the tags are usually sent from the DMV. Tesla's only involvement is sending a form and money (electronically on the day you drive away, I would assume) then the matter becomes the responsibility of the notoriously inefficient civil servants at the DMV (my apologies to any efficient civil servants who may be offended).
Cleveland, Ohio
I think I'm beating most of you. Purchased my car on August 8th and had to resign the forms in early September (after trying to contact Tesla twice about this) because my temps were about to expire and the local rep blamed Fremont for losing the paper work. My local delivery rep stated that my registration would come soon and not to worry as there is a "30 grace period with no penalty" if your temps expire.
Get pulled over on September 30th for expired plates but the officer let me go after I informed him of how crappy my experience has been and he just told me to get new temp tags. Purchase new temp tags out of pocket and now over 2 months later I still don't have any clue when the registration will arrive.
This is on top of me telling the delivery rep that they messed up my first deliver where I had to purchase 2 temp plates and 3 sets of license plated because they messed up the transfer of my old plates, ordered new basic plates, then had to order another set of "local decal" plates. This was an out of pocket expense of around $300 and they assured that the delivery of this second car would be great...
Who at the national level can I contact?
I think I'm beating most of you. Purchased my car on August 8th and had to resign the forms in early September (after trying to contact Tesla twice about this) because my temps were about to expire and the local rep blamed Fremont for losing the paper work. My local delivery rep stated that my registration would come soon and not to worry as there is a "30 grace period with no penalty" if your temps expire.
Get pulled over on September 30th for expired plates but the officer let me go after I informed him of how crappy my experience has been and he just told me to get new temp tags. Purchase new temp tags out of pocket and now over 2 months later I still don't have any clue when the registration will arrive.
This is on top of me telling the delivery rep that they messed up my first deliver where I had to purchase 2 temp plates and 3 sets of license plated because they messed up the transfer of my old plates, ordered new basic plates, then had to order another set of "local decal" plates. This was an out of pocket expense of around $300 and they assured that the delivery of this second car would be great...
Who at the national level can I contact?
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