Hi,
I bought tesla model X on September 30, 2018 and was told that i will have free life time super charging. This month for some reason tesla started charging me for super charging. When I tried to reach referral team they stated that the reason is my car is noted as purchased on October 5, 2018 and not before October 1, 2018 and therefore does not qualify for life time super charging as the deal is only through September 30, 2018. Then i sent them proof with cashed bank check along with temporary registration card showing sale as September 30, 2018. But the referral team said they cant do anything as the data is recorded in their system as October 5, 2018 and told me to reach out to the dealer where i bought the car in Virginia. I then reached out to the manager at tesla dealership off Tyco road in Virginia to see if he can help. He stated that the data has no bearing on free super charging and tesla has taken out supercharging for everyone in Virginia irrespective of the date of purchase which is contrary to what the referral agent reasoned. Then, I tried to reach customer service via email and addressed to executive to help me with this problem. I received no reply from anyone. I also tried to reach someone at Tesla through the sales chat online and was able to get an agent who took my information and promised to pass on to the correct official. But I have not heard from anyone. This is really frustrating that tesla has pretty much left their customer who paid 120K+ for a car in the ditch and does not care. Anyone who can help me with this issue on how to reach Tesla Executive is greatly appreciated.
attached are what the sales agent sent to referral team:
The referral team replies that the data they have is different.
Here is the proof that i bought it on September 30, 2018.
I bought tesla model X on September 30, 2018 and was told that i will have free life time super charging. This month for some reason tesla started charging me for super charging. When I tried to reach referral team they stated that the reason is my car is noted as purchased on October 5, 2018 and not before October 1, 2018 and therefore does not qualify for life time super charging as the deal is only through September 30, 2018. Then i sent them proof with cashed bank check along with temporary registration card showing sale as September 30, 2018. But the referral team said they cant do anything as the data is recorded in their system as October 5, 2018 and told me to reach out to the dealer where i bought the car in Virginia. I then reached out to the manager at tesla dealership off Tyco road in Virginia to see if he can help. He stated that the data has no bearing on free super charging and tesla has taken out supercharging for everyone in Virginia irrespective of the date of purchase which is contrary to what the referral agent reasoned. Then, I tried to reach customer service via email and addressed to executive to help me with this problem. I received no reply from anyone. I also tried to reach someone at Tesla through the sales chat online and was able to get an agent who took my information and promised to pass on to the correct official. But I have not heard from anyone. This is really frustrating that tesla has pretty much left their customer who paid 120K+ for a car in the ditch and does not care. Anyone who can help me with this issue on how to reach Tesla Executive is greatly appreciated.
attached are what the sales agent sent to referral team:
The referral team replies that the data they have is different.
Here is the proof that i bought it on September 30, 2018.