Yes, I almost canceled my order when they wouldn't let me add a referral code, literally 2 hours after I ordered the car. I'm like for real?! I didn't see it in the steps. (All 3 of my siblings have Teslas so I had always planned to use one of their codes. I was like the customer service here is way different than any other car dealer-- and not in a good way! I had to stew for a few weeks, then decided to keep the order since the cars seem awesome, had to eat some humble pie of not being fawned over as a customer, but also I didn't think my request was unreasonable and the person at the local office seemed a bit robotic (at least to my histrionics due to my frustrations, heeheehee

)! Ugh. But agree, they should definitely work on being kindler and gentler, will be great for them in the long run.