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Tesla Happiness Guarantee..

Discussion in 'Model X' started by ellisina4, Aug 28, 2016.

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  1. ellisina4

    ellisina4 Member

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    Is it me or it is gone from Tesla website?
    I am planning to lease MX that should be delivered in 2-3 weeks and just noticed that.
     
  2. Topher

    Topher Energy Curmudgeon

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  3. ellisina4

    ellisina4 Member

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    Wonder if they would honor it if it was there when I ordered the car and even when I applied for Tesla lease...
     
  4. Redmiata98

    Redmiata98 Member

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    I would guess that if it was in effect when you signed your lease that youwould be grandfathered in. However, I do not think you will exercise it after you have driven your X a while!
     
  5. ellisina4

    ellisina4 Member

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    #5 ellisina4, Aug 28, 2016
    Last edited: Aug 28, 2016
    Considering the fact that Tesla took back the original MX that I bought (not leased) for my wife due to extensive issues only after a week of ownership, I am not taking any chances on buying another MX. I was successful once and most likely will not be again if there are issues with the car like it was last time. That is why I am leasing now and want to have a 90 guarantee.
     
  6. Blu Zap

    Blu Zap Grinning member

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    I think it is more of a marketing/production argument. Tesla still is pursuing high marks in net promoter scores (customer satisfaction measurement) Last time I looked they were at 96. Way ahead of natural leaders like Disney and Apple. I spoke with a Tesla factory rep a month ago and he reinforced that Tesla is still pursuing 100 NPS. Highest ever above the companies you would think are at that level.
     
  7. Redmiata98

    Redmiata98 Member

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    Sorry to hear she got a lemon. Mine is fine after a few teething problems and has been since January. Hope your next one is a trouble free one!
     
  8. earlyretirement

    earlyretirement Model X 90D

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    Just out of curiosity, how long ago did this happen? When did you take delivery and what range of VIN #?

    I'd also love to know what type of problems and what was the process like returning it?
     
  9. Yarecki

    Yarecki New Member

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    It's a bummer it's gone... I was seriously thinking about leasing, specifically because they offered the guarantee. Will have to reconsider now...
     

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