So I took delivery of my X close to a month ago. On our inspection we noticed two sizeable scratches. The delivery manager said they saw them in detailing, but didn't have time to get them out so I'd have to bring it back for their certified body shop to fix them. They said it would take a day.
Day 2, they call and say they can't get the scratches out. They have to repaint the door and blend it with the quarter and other door, and the 2nd scratch on the fender would also require paint. Long story short, they had to repaint 1/4 of the car.
Day 6 I go to pick it up and it looks terrible. The orange peel on the parts was like night and day from what the factory is. The manager totally agreed and said he'd send it right back for them to fix and he's never seen that type of poor work out of this place
I'm on day 15. I have a nice loaner, but my main concern is I paid for a brand new car, and with all this painting I feel I'm getting screwed. Won't this add extra depreciation as its not the factory paint job? It's essentially been in an accident and repaired at this point. I'm in Ohio for reference if anyone has any advice?
tl;dr
New X was scratched, repainted 1/4 of the car and I'm stuck with a not new new car.
Day 2, they call and say they can't get the scratches out. They have to repaint the door and blend it with the quarter and other door, and the 2nd scratch on the fender would also require paint. Long story short, they had to repaint 1/4 of the car.
Day 6 I go to pick it up and it looks terrible. The orange peel on the parts was like night and day from what the factory is. The manager totally agreed and said he'd send it right back for them to fix and he's never seen that type of poor work out of this place
I'm on day 15. I have a nice loaner, but my main concern is I paid for a brand new car, and with all this painting I feel I'm getting screwed. Won't this add extra depreciation as its not the factory paint job? It's essentially been in an accident and repaired at this point. I'm in Ohio for reference if anyone has any advice?
tl;dr
New X was scratched, repainted 1/4 of the car and I'm stuck with a not new new car.