Tesla loaner says Supercharging Unavailable and no way to activate it

[xsi123]

My S 75D will stay a few days at the service center. They gave me a loner, a 2017 S 60D through Enterprise Rental Car (an Enterprise Rental Car representative was at the service center and he was processing loaners for Tesla).

I didn't pay much attention at first as I was in a hurry but there is a message in the dashboard saying "Supercharging Unavailable". Going to the Charging screen, I see the red button "Payment Method Required > " but when I tap on it, a blank "Update Payment Info" popup comes up and nothing else (also Enhanced Auto Pilot features are disabled as well but I don't care much about this)

I will try to call Tesla and/or Enterprise to see what they say but anyone else with similar experience?

 

[Need]

I remember reading it here and loaner cars from Enterprise cannot supercharge and had AP disabled. The ones from Tesla had both enabled and free. I never had one from Enterprise... yet.

 

[TexasEV]

This is probably related to Tesla instituting the policy several years ago that cars sold after a certain date and used for commercial purposes can’t access superchargers. It was a reaction to Tesloop, the car service whose business model was based on free supercharging. It should apply to Enterprise renting a Tesla, but I can’t imagine Tesla intended it to apply when an Enterprise car is used as a service loaner.

 

[mb300sd]

Probably not the best policy to apply to rental cars. It makes for a bad experience for someone driving a Tesla for the first time to get stranded at a supercharger. It should at least be set up for paid supercharging, and have Enterprise bill it to the customer.

 

[RDoc]

That really sucks if it's the real policy. That makes a lot of common trips we take, e.g. Cape Cod, pretty much impossible.
Please let us know how this turns out.

 

[SilverSp33d3r]

Do you have free supercharging on your model s? Ive has several loaners from enterprise and all have had supercharging enabled but I also have free unlimited supercharging on my car. Autopilot was only enabled on one of them due to the free trial period they offered this year.

 

[Tim-in-CA]

I just had an Enterprise last week with 2500 miles on it and was able to supercharge. Maybe varies by area/SC? I got mine from the hell that is the Costa Mesa SC!

 

[Tic-tac-toe]

I currently have a loaner S 75D from enterprise and supercharged today for free without issues.

I have free unlimited supercharging for my 2018 S P100D but not sure how enterprise would know that. I am just glad to have a Tesla loaner since they originally gave me what was available - a Nissan Altima. This is at the Tyco Rd SC in VA. The SC dinged my car when I took it in for a software update and it is now getting repaired. PITA.