Okay, so I took delivery yesterday and let me just say that it was... comical.
They have
no idea what they're doing on the lease return. Like, none. They barely understood it was a US Bank lease. They didn't even
look at the damn car. I asked if there was going to be an inspection "you know, chips on the windshield, etc." and the guy was like "we just put it on a truck for processing and contact the remarketing team. And I'm like "it's...a US Bank lease." *shrug*
I was also over mileage on my lease by about 6,000 miles. They insisted I wasn't, and claimed they wrote it up as such. My understanding at this moment is that they are doing a full buy-back of the outstanding lease with US Bank, and so they don't particularly care about mileage overage or any of the other dings/chips/whatever, and they'll just deal with that.
To be clear though, this is in
stark contrast to what they reported to me when I first inquired with the
loyalty rep (not the local delivery folks) about getting mileage overage, etc, waived. I asked him at the time about an inspection and he explained the AutoVINwhatever process, but when I followed up a week or two later he basically brushed it off as "don't bother" which makes me think they're literally taking care of this.
I called US Bank today and they told me I don't currently owe anything (my lease payment for next month's date is tomorrow, so I cancelled bill-pay.) They said there's a 10 day grace period and as long as Tesla pays off the outstanding value
at that value, then I won't owe anything.
I am
really just letting this ride at this point, but holy *sugar* did the delivery team have no ****ing clue about the pull ahead process, and it's further complicated by a different lessor on these older leases. Weeeeeeeeeeeeeeeeee! More updates as events warrant, but I'm
super hopeful that this is just taken care of. It'll save me $1,500 in overage on mileage, some curb rash, a 4" scratch on my rear hatch, and a couple of nasty dings and one minor crease on my rear quarter panel, if they're into that sort of thing.
Oh, and RIP to the poor detailer that has to deal with this disaster:
Courtesy: