We have a Tesla roof that received permission to operate in May of 2022.
Haven't had any problems at all. Two rainstorms last week and I'm seeing leakage around a skylight. Leakage is 100% not coming through the skylight. Location of the leakage suggests that water is coming in around the frame which, to me, indicates a possible flaw in the flashing or sealing between the solar roof panels and the skylight frame.
When I was younger, I'd climb up there myself and take photos and a bucket of pitch and just look for likely suspect areas. I can't do that anymore, so I have to pursue Tesla for the process.
In reading other threads, I see that a "deposit" is often required for roofing claim. After pinging the website, I received notification that I am responsible for a $300 charge for "investigation." This sounds like a fee, not a deposit.
I'm wondering what I get for this investigation. If someone climbs up and says "Yeah....not our fault" I don't need to pay them $300 to do that.
Does anyone have a comment/experience that might suggest that the fee-based investigation process is the right way to proceed here?
I understand this is an open-ended question, but I welcome any advice.
Thanks in advance.
Haven't had any problems at all. Two rainstorms last week and I'm seeing leakage around a skylight. Leakage is 100% not coming through the skylight. Location of the leakage suggests that water is coming in around the frame which, to me, indicates a possible flaw in the flashing or sealing between the solar roof panels and the skylight frame.
When I was younger, I'd climb up there myself and take photos and a bucket of pitch and just look for likely suspect areas. I can't do that anymore, so I have to pursue Tesla for the process.
In reading other threads, I see that a "deposit" is often required for roofing claim. After pinging the website, I received notification that I am responsible for a $300 charge for "investigation." This sounds like a fee, not a deposit.
I'm wondering what I get for this investigation. If someone climbs up and says "Yeah....not our fault" I don't need to pay them $300 to do that.
Does anyone have a comment/experience that might suggest that the fee-based investigation process is the right way to proceed here?
I understand this is an open-ended question, but I welcome any advice.
Thanks in advance.