Tesla shutoff completely on the highway

[prashant86]

I was driving from NYC to Boston. Around 7-8 PM last friday (4/12/19) my model 3 - 146XXX - completely shut off (headlights turned off, everything inside the car shut off). There was no warning or any sign. The car went into neutral, there were no cars around me and I was able to pull over (indicator lights did not work either). Within 30 secs of stopping, everything came back online and since I have driven over 500 miles with no problems. Has this happened to anyone else? I felt that it just needed a reboot. I haven't thought about it much. But, my parents think I need to bring it into the service center to have it looked at.

FYI - LR red AWD Model 3, I don't have autopilot, I bought the car in 12/2018. I exclusively use supercharger. I think I drove about 50-75 miles after supercharging before this happened. Also, I just passed a hidden cop about 200 yards when this happened (note sure if this is relevant)

Let me know what you think. Should I bring it into the service center? Are they able to look at logs remotely? I just don't like visiting my service center.

 

[PoitNarf]

That's pretty scary. You should definitely make a service appointment so they can give your Model 3 a good look. What was your SoC when this happened?

 

[Incredulocious]

Of course you should bring into service. Losing power like that is not normal and potentially dangerous in any vehicle.

 

[Tam]

...I just don't like visiting my service center.

Computer reboot, automatically or manually, is expected for all of my 3 Tesla cars.

I've never worried about them as long as the functions come back.

However, it should not interfere with your driving which is a concern. I would call Service Center and they can look up the car log remotely to make sure nothing spooky is going on.

 

[mc2002tii]

I would report it--that's a dangerous problem. What firmware are you on? I've had all sorts of problems with 2019.8.x, but nothing that bad. Just display problems, screen reboots, and just a few minutes ago a fully locked up car (no response from any controls-I had to reboot to bring it back). Fortunately, I was parked when that last one occurred.

 

[gaswalla]

Sounds scary.. You need to have this checked out.
You should have immediately (when car came back on) activated voice control and Saida 'bug report'...that creates a times stamp.
Then call Tesla and ask them to review the logs..
You should calling even without the bug report and give them the exact times.

 

[Glamisduner]

That sounds like a serious issue.

 

[prashant86]

I should've had about 60-70% charge left. I will check on the firmware today and let you know. I will schedule a service center appointment for next week. I will let you guys know what they find.

 

[prashant86]

You should have immediately (when car came back on) activated voice control and Saida 'bug report'...that creates a times stamp.

I wish the service staff told us how to reboot the car and log bugs when they do the walk around. Literally everything I know about this car, came from this forum.

 

[TexasEV]

I wish the service staff told us how to reboot the car and log bugs when they do the walk around. Literally everything I know about this car, came from this forum.

Have you considered reading the owners manual?

 

[prashant86]

Firmware 2019.8.6. It was uploaded on 4/10/19. The incident happened on 4/12/19. There was no online log about it. I have a service center appointment for next week. Its an hour drive. Hopefully, they are nice and competent.

 

[prashant86]

Have you considered reading the owners manual?

Honestly, I have never read an owners manual for a car before. I guess I have some bedtime reading to look forward to.

 

[PoitNarf]

Firmware 2019.8.6. It was uploaded on 4/10/19. The incident happened on 4/12/19. There was no online log about it. I have a service center appointment for next week. Its an hour drive. Hopefully, they are nice and competent.

Hour drive from NYC? Paramus NJ service center?

 

[mrElbe]

Honestly, I have never read an owners manual for a car before. I guess I have some bedtime reading to look forward to.

Unless you have downloaded the manual, your bed will be in the car as the manual is soft copy on the screen.

 

[prashant86]

Hour drive from NYC? Paramus NJ service center?

I am in queens - Syosset would be the closest - next available appointment is June. Paramus is May 15th. So, will drive down to cherry hill, close to philly.

 

[TexasEV]

Unless you have downloaded the manual, your bed will be in the car as the manual is soft copy on the screen.

It's also online. Let me Google that for you:
https://www.tesla.com/content/dam/tesla/Ownership/Own/Model 3 Owners Manual.pdf

 

[PoitNarf]

I am in queens - Syosset would be the closest - next available appointment is June. Paramus is May 15th. So, will drive down to cherry hill, close to philly.

Those are some crazy wait times!

 

[mrElbe]

There should not be any wait time for such a serious safety item like stopping in the middle of the road.

 

[Littlecm]

Have you considered reading the owners manual?

Propped actually do that?

 

[jamnmon66]

Call them asap. They can look at the logs remotely. Hopefully they can give you an answer as to whether it's ok to keep driving. I'd keep the service appointment too.