I don't want to incur the wrath of our mods with another visit to the service issue rabbit hole, but I think my positive experience last week merits consideration for a couple of reasons that go beyond the service itself. Specifically, my experience suggests improved intra-division communication, resolution of which will go a long way toward addressing the service concerns rightfully raised by Neroden and others here.
I set up an appointment online for installation of my spoiler (finally!) and to have them evaluate an intermittent rattle coming from a driver door speaker. I played the song with a bass drop that usually triggers it and the Tesla tech quickly agreed there was an issue. They took my car and gave me a loaner X. Boy, what a different driving experience that is coming from a P3D! But I digress.
After turning in my car I went to the showroom and shared with the sales team that I had won a signature black wall charger through referrals, but had heard nothing over the past six months and saw nothing in my "loot box" which would shed any light on a delivery schedule. They candidly said communication between the referral team and them had not been very efficient, but they would send an email on my behalf. Three days later I found the charger on my doorstep.
As for the speaker, the door panels are modular, so they simply replaced mine and the car was ready the next day and has exhibited no further audio defects.
The service team was excellent, the sales team understanding and responsive and communication between the various divisions appears to be improving.
Now I know I should expect nothing less from a showroom near ground zero for Tesla, but, big things come from small beginnings.
Long & Strong
Cheers,
CB1