I took delivery of my Plaid at Vaughan several days ago and received an estimate from them on Saturday to get all of my rotors and pads replaced on my older Model S, along with a safety inspection as part of my private sale process. They provided me an estimate of approximately $1700, which I approved.
This morning I took the 2015 S85D into service and shortly afterwards received a phone call and revised estimate, for $6800!!! They claimed that the original estimate only covered rear rotors/pads, but that I also needed front rotors and pads. Also my parking brake pads were worn, which required replacement of not just the pads themselves but the entire calipers, for $1507.50. Finally, my rear link ends were worn, and that would require another $2287.35 to replace. Total estimate was now $6786.33, a whopping $5,000 more than I anticipated.
I asked to see the original estimate to clarify what exactly it covered, but that estimate was no longer visible in my account. Tesla couldn't see it either. So, a document that was agreed to had vanished and was replaced by a completely new document. Shouldn't there be a history of estimates that could be viewed? They agreed with me that there should be a history.
Note to others: when you get an estimate from Telsa, take a screensnap or download the PDF as evidence so if Tesla changes it, at least you will retain the original.
Also, from what I'm aware of, worn link ends shouldn't affect a safety inspection. There are no noises or handling issues that I've experienced, and I had major suspension work done last year when my rear lower control arm broke.
Between my wife and I we have owned 4 different Teslas and 2 Powerwalls; we love the products but are pretty frustrated and disgusted with the business side of the company. There's no concept of rewarding customer loyalty. I can't wait until a serious competitor appears to accelerate their levels of customer satisfaction.
This morning I took the 2015 S85D into service and shortly afterwards received a phone call and revised estimate, for $6800!!! They claimed that the original estimate only covered rear rotors/pads, but that I also needed front rotors and pads. Also my parking brake pads were worn, which required replacement of not just the pads themselves but the entire calipers, for $1507.50. Finally, my rear link ends were worn, and that would require another $2287.35 to replace. Total estimate was now $6786.33, a whopping $5,000 more than I anticipated.
I asked to see the original estimate to clarify what exactly it covered, but that estimate was no longer visible in my account. Tesla couldn't see it either. So, a document that was agreed to had vanished and was replaced by a completely new document. Shouldn't there be a history of estimates that could be viewed? They agreed with me that there should be a history.
Note to others: when you get an estimate from Telsa, take a screensnap or download the PDF as evidence so if Tesla changes it, at least you will retain the original.
Also, from what I'm aware of, worn link ends shouldn't affect a safety inspection. There are no noises or handling issues that I've experienced, and I had major suspension work done last year when my rear lower control arm broke.
Between my wife and I we have owned 4 different Teslas and 2 Powerwalls; we love the products but are pretty frustrated and disgusted with the business side of the company. There's no concept of rewarding customer loyalty. I can't wait until a serious competitor appears to accelerate their levels of customer satisfaction.