I ordered a Tesla Model Y and went to pick it up yesterday, only to be told that they didn't have a car for me because they canceled it by mistake! Apparently the employee at the Eatonville Orlando Service Center had 2 tabs open and canceled my pickup instead of someone else's! Everyone who I have spoken to - the store manager, the sales associate - all of them are saying this is above their head to fix this, and my configuration isn't available. I don't know how they made what was supposed to be a pleasant car buying experience a nightmare. I asked to speak to the regional manager, but I haven't even heard back. Now I have car insurance on a car I don't own, a loan amount in the bank for a car I can't buy. Tesla hasn't even told me how they are going to fix this - they just said they will "try" to find a new car for me, and said, "hopefully someone will cancel their order". I have read a lot about Tesla on this website - Would you be able to help me/give me some advice?
Thanks!
Thanks!