So many complaints about service; thought I’d give you my most recent experience.
Like a knucklehead, I accidentally broke the tabs on my bumper tow hook cover.
Opened a service case in the Tesla app. Sent a photo and asked about picking up a new one at the SC.
Instead, Tesla Springfield NJ scheduled a mobile technician for 2 days later to install a new one for me. Total cost, $11.
Tech arrived on time with a perfect part in hand. All of 30 seconds, and it was fixed.
I told both the SC and the tech that I didn’t want to waste their time and would’ve been more than happy to pick it up. They insisted on coming out to install it.
Service so good, I feel guilty. No need to deliver, they could’ve dropped it in an envelope or I could’ve picked it up. Either would’ve been more than fine.
I’ve said it before and really believe it …. Service Center quality depends on who’s running the show. I’m absolutely blessed by having multiple top notch SCs nearby. It’s not exactly like there’s a dearth of Teslas in NJ, either!
So, kudos to Springfield and yes, quality service really does exist …
Like a knucklehead, I accidentally broke the tabs on my bumper tow hook cover.
Opened a service case in the Tesla app. Sent a photo and asked about picking up a new one at the SC.
Instead, Tesla Springfield NJ scheduled a mobile technician for 2 days later to install a new one for me. Total cost, $11.
Tech arrived on time with a perfect part in hand. All of 30 seconds, and it was fixed.
I told both the SC and the tech that I didn’t want to waste their time and would’ve been more than happy to pick it up. They insisted on coming out to install it.
Service so good, I feel guilty. No need to deliver, they could’ve dropped it in an envelope or I could’ve picked it up. Either would’ve been more than fine.
I’ve said it before and really believe it …. Service Center quality depends on who’s running the show. I’m absolutely blessed by having multiple top notch SCs nearby. It’s not exactly like there’s a dearth of Teslas in NJ, either!
So, kudos to Springfield and yes, quality service really does exist …