Nice to see the email went out.
I called an canceled my reservation on Tuesday.
They were very polite and asked me if they could ask why?
I was happy to tell them how important good communication was with a company, especially when the only contact we have is via the internet.
I received a call later than afternoon from one of their PR people. She appoligized, confirmed that the refund had just been processed and then asked if she could discuss it with me further.
I gave her a bit more detail about the reasoning and how I felt a lack of information is bad enough, but when you say you will be giving us information in May, and then fail to AND fail to communicate at all... well I just loose trust in that company.
I am very glad they got their act together and cranked up the communications.
I am also looking forward to buying a model S (after all you guys that are in line get yours first
).
I have faith in the company, I needed to be clear I view that type of treatment of customers as unacceptable.