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Three Months Waiting - Still No Referral Reward E-mail

Discussion in 'Tesla, Inc.' started by d.c.palmer, Feb 1, 2018.

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  1. d.c.palmer

    d.c.palmer 7 years of EV driving

    Joined:
    Feb 17, 2017
    Messages:
    80
    Location:
    Oxford, England
    I have two Tesla referrals, the first of whom picked up his car on 3 November last year, the second a few weeks later. According to my Tesla app I need to refer to my e-mail to choose my rewards. Except I never received any e-mail - no, not in my spam folder either - oh, and I do get all other Tesla correspondence.

    I've tried chasing up Tesla via:-
    • Multiple telephone calls
    • Multiple e-mails (rewards programme; customer support)
    • Multiple escalation requests (via the website)
    Initially I was told to wait longer; then they claimed e-mails had been sent (but couldn't confirm when); then they admitted the following:-

    "What has happened is we have noticed that the system is not sending emails as it should so we have to manually enter each one, and this is done the the end of each month. Your emails will be resent at that time."

    Well, that was mid-January. Here we are in February and still nothing.

    Just to clarify: I'm not talking about receiving the rewards - I haven't even got to that stage yet; I'm talking about the first step: receiving an e-mail which (allegedly) lets one specify which rewards one wishes to receive.

    Having exhausted all of the obvious options, what does one do to rectify the situation - short of flying to California and doorstepping Elon Musk in person?!
     
  2. d.c.palmer

    d.c.palmer 7 years of EV driving

    Joined:
    Feb 17, 2017
    Messages:
    80
    Location:
    Oxford, England
    Well, clearly no one was interested in this! However, having posted this, and having sent yet another e-mail to Tesla Customer Support, I did finally get a response: someone who was prepared to "stop the machine" and manually handle the reward notification.

    Just a word of warning: it appears that the Rewards Programme, whilst largely automated, doesn't entirely work - and that there are others out there who have not been sent the e-mails they should have received. So, if like me, you're left waiting after several months, with no response, it is worth pushing for human intervention. Those machines are not infallible!
     

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