Canonicals
Member
I'm in the exact same boat as you Redmamoth. Weeks of nothing but excuses, delays, cancellations, apparent parts waiting delivery, logistical issues. You name it.
I've spoken to many, many representatives who have all cited the above. At this stage I can almost quote the autonomous voice that greets me everytime I ring them..
However yesterday I spoke to Dean who took a completely different approach. He said he'd light a firework where it needed to be lit and get in touch with me via email by the end of the day. His tone was so different to the guys I'd spoken to before and was the first to apologize on behalf of the company. Unfortunately though he came back today with a reason..but one I actually believe. That there has been an influx of used orders (probably true given many of us seem to have had a 'good' deal) and that I should expect a wait of 4 weeks (I presume from now). I ordered mid March. So that's an 8 week turnaround (2 months!). Or 6 weeks estimated without a car since I sold mine.
The car should exist. You should be able to ask for a reg which they are happy to provide. I used this to pay for my insurance which I am currently on, but with no vehicle to show for it.
Hope this helps stay sane!
I've spoken to many, many representatives who have all cited the above. At this stage I can almost quote the autonomous voice that greets me everytime I ring them..
However yesterday I spoke to Dean who took a completely different approach. He said he'd light a firework where it needed to be lit and get in touch with me via email by the end of the day. His tone was so different to the guys I'd spoken to before and was the first to apologize on behalf of the company. Unfortunately though he came back today with a reason..but one I actually believe. That there has been an influx of used orders (probably true given many of us seem to have had a 'good' deal) and that I should expect a wait of 4 weeks (I presume from now). I ordered mid March. So that's an 8 week turnaround (2 months!). Or 6 weeks estimated without a car since I sold mine.
The car should exist. You should be able to ask for a reg which they are happy to provide. I used this to pay for my insurance which I am currently on, but with no vehicle to show for it.
Hope this helps stay sane!