That's such a bummer, given you've had one of the most frustrating experiences out of all of us, I was hoping you'd have a really tip-top example and prove the wait worth it. It's so frustrating that it seems to be such a mixed experience, let alone all the other horrors that people have uncovered, like the fact the car has been sat around for 6+ months. I know they are saying they're looking to ramp things up, but it just looks like they are falling further and further behind.
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UK: buying from Tesla used inventory.
- Thread starter Mr Puzzles
- Start date
That's such a bummer, given you've had one of the most frustrating experiences out of all of us, I was hoping you'd have a really tip-top example and prove the wait worth it. It's so frustrating that it seems to be such a mixed experience, let alone all the other horrors that people have uncovered, like the fact the car has been sat around for 6+ months. I know they are saying they're looking to ramp things up, but it just looks like they are falling further and further behind.
Anyone have the link to what their quality parameters are? It may be useful when I inevitably head into battle.
@Matrel Yeah, it's crazy that I waited 8 weeks and suffered endless delays, all likely so that they could complete this absolute bodge respray job on the front corner. I would have rather taken it with a scratch!
Has anyone else in here got collection dates yet?
I saw on a Facebook group someone mentioned they found some Tesla Directors on LinkedIn and left some comments about the issues, then miraculously got a call 2 hours later from a dedicated adviser. May be worth going down that route, also call them out on Twitter/Instagram etc, they hate bad publicity.
I saw on a Facebook group someone mentioned they found some Tesla Directors on LinkedIn and left some comments about the issues, then miraculously got a call 2 hours later from a dedicated adviser. May be worth going down that route, also call them out on Twitter/Instagram etc, they hate bad publicity.
MrBadger
Badger out
Who knows, but someone at Tesla may even be monitoring this thread. Whether they step in or change is a different matter..
FINALLY - Tesla are acting with a degree of professionalism.
I've just taken a call, the first thing they did was to apologise sincerely for my excessive wait. They said my car still requires some paint work, it's in a new service centre in Tottenham, and it's so new the priority has been to get the place up and running rather than to begin work on any of the cars that require a bit of fairy dust.
They said it's projected to be finished in a week, they're sending people there to ensure that it's up to spec, and they're going to send me photos. As a goodwill gesture they've offered to deliver it to my door.
I know there have been false dawns before, but I really get the impression they're getting their act together now.
I've just taken a call, the first thing they did was to apologise sincerely for my excessive wait. They said my car still requires some paint work, it's in a new service centre in Tottenham, and it's so new the priority has been to get the place up and running rather than to begin work on any of the cars that require a bit of fairy dust.
They said it's projected to be finished in a week, they're sending people there to ensure that it's up to spec, and they're going to send me photos. As a goodwill gesture they've offered to deliver it to my door.
I know there have been false dawns before, but I really get the impression they're getting their act together now.
That was me. And since then they have been brilliant. I have my own dedicated advisor now. Been receiving all most daily calls advising on updates and schedule changes. Also been able to get the car transported from Corby to my local SC too. Total transparency of what’s happening. If I email I get a phone call responding to my questions. I’ve offered a full user experience day by day breakdown to the escalation routes if they wish to have a non emotional factual account of what’s happened as I’ve document each dissatisfaction event. Only way to improve is too listen and it seems they are doing so. 8 weeks to not have a car and be given an absolute sh1t show of a service needs to be listened too else they will loose customers fast.
Just had my first update message from Tesla.. for the car I ordered on 19th March.
Did anyone else get one or should I feel special?
"Just to keep you updated, we are working hard to finish the used car checks on your vehicle. We will be in touch as soon as we can to give you more of an update and schedule your collection."
Did anyone else get one or should I feel special?
"Just to keep you updated, we are working hard to finish the used car checks on your vehicle. We will be in touch as soon as we can to give you more of an update and schedule your collection."
I ordered the same date as you. But as above now have a dedicated advisor who I have confidence in. So I’ve stopped chasing now as I know he is doing the leg work for me.Just had my first update message from Tesla.. for the car I ordered on 19th March.
Did anyone else get one or should I feel special?
"Just to keep you updated, we are working hard to finish the used car checks on your vehicle. We will be in touch as soon as we can to give you more of an update and schedule your collection."
However your note is very encouraging in that they are starting to give customer something even though really it’s nothing
I hope it means perhaps they have actually started work on my car? Perhaps just me being optimistic
Here it is - straight from the CONDITION section (RHS scrollable panel) of any USED vehicle on the Tesla site (if you want to take a browse yourself). CLick the Learn more button
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Wow… another update. Twice in a day!!
Phone call from someone who is my new point of contact.
Apparently it’s still due to be complete in refurb tomorrow, but is still waiting for the tyre and windscreen that it has been waiting for since over a month ago.
I’ll get a call back early next week to update I’m told.
So they certainly seem to be improving their communications which is good
Phone call from someone who is my new point of contact.
Apparently it’s still due to be complete in refurb tomorrow, but is still waiting for the tyre and windscreen that it has been waiting for since over a month ago.
I’ll get a call back early next week to update I’m told.
So they certainly seem to be improving their communications which is good
Ok major update.
I’ve been quiet as it was just not good for my soul trying to deal with Tesla.
They gave me a delivery straight to my door “as a means of compensation”. I don’t see it that way as ‘my door’ is only 12 miles from the SC that they advertised it from!!
That delivery day was today sometime between 0700-2300
It has just arrived. Dirty but looks in reasonable condition. A chip on the front bumper low down and the bumper trim gaps to each side is non existent - basically it touches the bodywork: not sure if that is as designed or not.
Came with 40% (109 miles)
All previous dash cam footage was not deleted.
The car has been with Tesla since December I can see - basically has not been driven for over 5 months.
Just doing the updates.
Tesla say they are sending a wall charger to compensate. Ironic as I don’t need one!
This feels like some sort of closure!
I’ve been quiet as it was just not good for my soul trying to deal with Tesla.
They gave me a delivery straight to my door “as a means of compensation”. I don’t see it that way as ‘my door’ is only 12 miles from the SC that they advertised it from!!
That delivery day was today sometime between 0700-2300
It has just arrived. Dirty but looks in reasonable condition. A chip on the front bumper low down and the bumper trim gaps to each side is non existent - basically it touches the bodywork: not sure if that is as designed or not.
Came with 40% (109 miles)
All previous dash cam footage was not deleted.
The car has been with Tesla since December I can see - basically has not been driven for over 5 months.
Just doing the updates.
Tesla say they are sending a wall charger to compensate. Ironic as I don’t need one!
This feels like some sort of closure!
Not sure if it was pure luck with timing given their help desk must have been getting slammed with all of us on their cases. But I do hope escalation and clear facts of significant failures has been enough to start the single 1 thing we all ask for. “Just keep us in the loop and don’t feed us nonsense”. I’m pleased a few of us are starting to see this. And whilst I’m less than happy I’m encouraged others after us lot may actually get the service they deserve when forking out a small fortune on a car.
I’m being advised Monday is my collection day. I’ve booked the day off work and I’ve advised via email of the fact a day of for me is super tuff. And if they feel I should not book it as they can’t gaurantee the date then they had to advise me by COP yesterday. If they reneg on their date it will simply be another thing I’ll add to the snotogram Mr musk and his directors will be getting. Again the aim here is for them to address the issues. Facts not someone just moaning
I think I have an explanation why they're bending over backwards to keep him happy.
So I'm off to names.com to regiser www.this-site-was-built-to-diss-Tesla-but-they-gave-me-a-charger.com
So I'm off to names.com to regiser www.this-site-was-built-to-diss-Tesla-but-they-gave-me-a-charger.com
I’ve targeted Twitter now inviting any Tesla Exec including Elon to reach out for non emotive customer journey feedback discussion. Raising the point also that’s it’s hard to get Tesla to listen. I believe I could advise them in a constructive way on how they can improve.
I hope to raise the profile of all of us on here who have suffered an arduous journey in what should be an exciting one.
We need to be heard. And I hope someone in Tesla will listen and act upon the feedback. Will keep you posted
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