Unable to COMMISSION new Gen 3 Wall Connector

[TomServo]

Need some help. Just replaced my Gen 3 HPWC with a new one (needed the 24’ cord). But for the life of me I can’t “commission” it. I can only get it to broadcast it’s wi-fi signal by flipping the breaker (holding the button on the wand) does not work), after I flip the breaker ON/OFF all FIVE LED’s come on for about 10 seconds than reduce to ONE LED and that one looks like it’s “pulsing”. So when I go to my iPhone and find it in my list of Wi-Fi networks and enter the password from the set-up card it comes back after 20 or 30 seconds and says ”No Internet Connection”. And at the point I’m stuck in a loop that goes no where. I have removed the WC from my list of networks, and start the process again to no avail.

So I’m stuck with a DUMB EVSE. Luckily it defaults from the factory at 48 amps so I can at least charge my car. So any help is appreciated as I believe there is a FIRMWARE update out there.

BTW who do I contact at Tesla if I can’t resolve this on my own.

Thanks in advance.

 

[EdSt]

They can talk you through it if you use the contact us at the end

Troubleshooting a Gen 3 Wall Connector

Learn more about troubleshooting your Gen 3 Wall Connector and identifying common fault codes and their solutions.

www.tesla.com

 

[TomServo]

I have that, was hoping for a phone #, doing this via Text is going to be a challenge. But will try after they OPEN at 9 am Calif Time.

 

[EdSt]

You can try this - I think it’s Wall Connect Team

(877) 961-7652

 

[GtiMart]

"no internet connection" is normal I think. Your phone is connected to the HPWC, which cannot provide a full "internet" connection like your home router can. You are connected still. You only have access to its configuration page, not the whole of internet. You need to know the IP address or URL and type it in your browser? The link provided higher up shows a QR code and the URL to use. Just use that.

 

[Rocky_H]

it comes back after 20 or 30 seconds and says ”No Internet Connection”.

People misunderstand that over and over on this forum. That is your phone saying that the PHONE does not have an internet connection. That's correct--it's not supposed to. The phone is connecting into the wall connector's hotspot, but the wall connector is not meant to be a gateway to pass an internet connection through to your phone. Once you are connected there, you need to open a browser to go to the configuration page for the wall connector.

 

[TomServo]

UPDATE: I called 1-888-765-2489 option 3 - 1 and was connected a an awesome young lady named Julia (Working out of LA) and she proceeded trouble shoot my problem to include attempting to manually download and install the file. Turns out they are sending me a new unit. Additionally they had me plug my car in and start a charge to see if there were any codes on that end. There we’re but not related to the HPWC or AC charging system, they saw some ERROR CODES for the High Voltage Battery Pack. The asked I book an appointment with my SC for them to investigate.

I asked if they would send me an e-mail with some more detail that I can include in my service request so I don’t sound like a rube.

So I was pleasantly surprised how fast I was able to contact a human (1 minute after they opened) and the info they could see in other parts of my car.

In the mean time the WC I bought is working minus the latest Firmware Uodate.

I’ll follow up as needed once I get the replacement and info on the HV battery issues.

 

[EdSt]

What’s wrong with the unit that she said?

 

[TomServo]

What’s wrong with the unit that she said?

They don’t know, that’s why they want it back. Chalk it up to *sugar* HAPPENS I guess. I’m now more concerned about my HV battery codes.

 

[TomServo]

UPDATE # 2:

Just received this e-mail from Tesla:

“Hi Tom,

As mentioned, we did see some alerts coming from your vehicle that should be inspected by the vehicle service teams. There is an alert that we are seeing on our end regarding the High Voltage Processor.

It looks like the firmware update still has not gone through to your unit. Can I please have you access the wall connector's IP address once more, attempting the software update page? If the error comes up again, can you please take a screenshot of the error, as well as one showing that your unit is connected to your home wifi? We will be able to submit these with the warranty case.

Please let me know if you have any questions.

All the best,

Julia N.
Wall Connector Specialist, Energy Customer Support”

Not sure what the HIGH VOLTAGE PROCESSOR is. So I will submit a service request to my local SC, but I’m about a month from trading this Y in on a new one. More to follow I’m sure.

 

[GtiMart]

Well, if you don't properly commission the wall charger, it won't know your home wifi ssid and password, which means it will not have an internet connection, which means it cannot download an update. There's not necessarily a problem with it. Finish the commissioning, which will give it a wifi connection so it can update itself.

EDIT: Yep, alerts from the car about the high voltage system should definitely prompt you to make a service appointment. That seems separate from the charger right?

 

[TomServo]

There is NOTHING ELSE I CAN DO. Tesla is processing a replacement.

And i have already scheduled an appointment to have them investigate the HV issue.

 

[EdSt]

Well you will have to uninstall the wall charger and replace. In the h stall guide there are many settings for what you choose as the charging amps based on fuses.

Did the electrician install it correctly?

 

[EdSt]

Please check out the directions in this other thread

Commissioning Gen 3 Wall Connector

I took delivery of an M3LR a few days ago (Australia). A Tesla Gen 3 Wall Connector was installed about a week earlier. First time I plugged it in, I got an error message on the car's screen about commissioning the WC. So I downloaded the instructions (there are 4 steps). First step is to scan a...

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