TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

Unbelievable !

Discussion in 'Tesla Motors' started by Philly1263, Apr 19, 2016.

  1. Philly1263

    Philly1263 Member

    Joined:
    Aug 31, 2015
    Messages:
    10
    Location:
    Ellicott city md
    So I just bought a used higher mileage tesla model s from a private owner - he assured me that he had the extended warranty and that it conveyed to me by simply calling tesla and informing them of change in ownership and providing associated verifications ... I call tesla ... They stumble and bumble and call me back to inform me that starting in 2016 extended warranties no longer transferred and that instead they are allowing the previous owner to submit a claim to receive a prorated amount of what they paid back ... Is this true ? After all this talk about customer service and how extended warranties positively affected value could the company simply change the rules without appropriate notifications and leave folks like me high and dry ... All, please chime in and help me understand what's going on!?
     
  2. Philly1263

    Philly1263 Member

    Joined:
    Aug 31, 2015
    Messages:
    10
    Location:
    Ellicott city md
    So I just bought a used higher mileage tesla model s from a private owner - he assured me that he had the extended warranty and that it conveyed to me by simply calling tesla and informing them of change in ownership and providing associated verifications ... I call tesla ... They stumble and bumble and call me back to inform me that starting in 2016 extended warranties no longer transferred and that instead they are allowing the previous owner to submit a claim to receive a prorated amount of what they paid back ... Is this true ? After all this talk about customer service and how extended warranties positively affected value could the company simply change the rules without appropriate notifications and leave folks like me high and dry ... All, please chime in and help me understand what's going on!?
     
  3. rolosrevenge

    rolosrevenge Dr. EVS

    Joined:
    Feb 7, 2009
    Messages:
    1,851
    Location:
    Right behind you...
    Sounds to me like you should have checked things out before you bought it. It was a private owner you bought it from after all.
     
    • Like x 1
  4. bmms8

    bmms8 Member

    Joined:
    Mar 17, 2016
    Messages:
    14
    Location:
    CA
    You are correct, extended warranties are no longer transferrable.

    I don't mean to be rude but don't you think you should have called Tesla or a local gallery to confirm the previous owner claims BEFORE buying?

    Hope you enjoy the car nonetheless!
     
  5. jdw

    jdw Member

    Joined:
    Jun 1, 2015
    Messages:
    171
    Location:
    Montreal, Canada
    The ESA agreement on the Canadian web site still reads as below. Perhaps someone could verify the US agreement terms.

    J. Transfer of this Vehicle ESA

    Contact Tesla and submit the following:

    1. A letter requesting that Tesla transfer this Vehicle ESA to the new owner.

    2. CAD$100 transfer fee.

    3. This Vehicle ESA.

    4. Written evidence verifying all maintenance requirements have been met.

    5. A copy of documentation evidencing change of ownership and mileage at date of sale.

    6. Documents verifying transference of the Vehicle ESA, if applicable.
    Conditions:

    1. This Vehicle ESA cannot be transferred to another vehicle. It can only be transferred to a different

      private owner of the same Vehicle.

    2. The Vehicle is subject to inspection.

    3. Transfer must take place within 30 days of change of ownership.

    4. You may not transfer this Vehicle ESA to a vehicle dealer or to the customer of a vehicle dealer.

    5. All remaining underlying warranties also must be transferred to the new owner.
     
  6. MorrisonHiker

    MorrisonHiker Beta Tester

    Joined:
    Mar 8, 2015
    Messages:
    1,925
    Location:
    Morrison, Colorado, USA
    Hmm. I know that changed around the beginning of the year but I thought Tesla reversed those changes a week or so later.
     
  7. Kbra

    Kbra Member

    Joined:
    Feb 4, 2015
    Messages:
    220
    Location:
    California
    Tesla doesn't know what their rules are. Ask another employee for another answer...
     
    • Like x 2
  8. brianman

    brianman Burrito Founder

    Joined:
    Nov 10, 2011
    Messages:
    15,487
    @Philly1263
    "So I just bought a used higher mileage tesla model s from a private owner"

    Do you know when the original owner took delivery? The VIN should end with "aFb#####"; what letter is present where the "a" is (the letter preceding the "F")?
     
  9. thefortunes

    thefortunes Member

    Joined:
    Jun 14, 2013
    Messages:
    359
    Location:
    Wisconsin
    I would call corporate to confirm (844) 248-3752.

    From Service plans...

    Can I transfer my Tesla Service Plan or Extended Service to the new owner if I sell my Tesla vehicle?

    Yes, you can transfer the unused portion of your Tesla Service Plan or Extended Service Agreement with the sale of your Tesla. In addition, we’re going to take this opportunity to go one step further: Tesla owners can transfer the unused value of your Extended Service Agreement towards an Extended Service Agreement for a new Tesla Model S or Model X. Please refer to the Terms and Conditions for your Tesla Service Plan or Extended Service for more information. You can view these Terms and Conditions after logging into your Tesla account. Click on “Services Sign Up” and following the appropriate link for your chosen plan.​
     
  10. bmms8

    bmms8 Member

    Joined:
    Mar 17, 2016
    Messages:
    14
    Location:
    CA
    I stand corrected:

    Service plans

    I didn't know Tesla reversed their verbiage.

    You should be able to direct Tesla to the site i referenced to, GL
     
  11. Superloud

    Superloud Member

    Joined:
    Aug 26, 2015
    Messages:
    146
    Location:
    Santa Clara, CA
    This doesn't sound right.

    I bought a used MS about 3 weeks ago from a private party.
    It is still within the original factory warranty period (it's a 2013).
    The seller added the $4k ESA before we did the transaction.
    The warranty is still not showing up in my "my Tesla" account,
    but I've spoken to Tesla tech support a few times, today included,
    and they have told me that they do see the warranty associated
    with the car, and that it should show up soon.

    I thought the thing about being able to recoup the money that's in the
    extended warranty was that if you own a Tesla, and there's some (or all)
    of the $4k ESA remaining on the car, and you trade it into Tesla to get a
    new Tesla, then they will allow you to move that balance over to your new car.

    I don't think the seller can grab that money back at this point.
    Also, there seems to be a bunch of confusion due to the fact that Tesla calls their
    extended warranty an "Extended *Service* Agreement", and they also have
    prepaid maintenance plans that they call "*Service* plans". The reuse of the
    word "Service" is really annoying. It may be possible to cash out the maintenance
    plans, but from what I've heard, extended warranties stick with the car.
     
    • Like x 1
  12. Philly1263

    Philly1263 Member

    Joined:
    Aug 31, 2015
    Messages:
    10
    Location:
    Ellicott city md
  13. Philly1263

    Philly1263 Member

    Joined:
    Aug 31, 2015
    Messages:
    10
    Location:
    Ellicott city md
    D
     
  14. kort677

    kort677 Active Member

    Joined:
    Sep 17, 2015
    Messages:
    1,912
    Location:
    florida.
    this is what happens when you trust a seller and do not conduct your own due diligence.
     
  15. brianman

    brianman Burrito Founder

    Joined:
    Nov 10, 2011
    Messages:
    15,487
    D = 2013

    IANAL but.... Check with the Seller. As long as he got the extended warranty before the changes in 2016, then you and the Seller have a legitimate argument (IMO) that they can't change the terms after the warranty was purchased. DO NOT MENTION LAWYERS but I would follow-up with Tesla politely that you think they should honor the terms of the warranty that were in place when that warranty was purchased.
     
    • Helpful x 2
    • Informative x 1
  16. Philly1263

    Philly1263 Member

    Joined:
    Aug 31, 2015
    Messages:
    10
    Location:
    Ellicott city md
    So ... I reference the work the local Rockville Maryland service center did for PO in February that indicates covered under extended service plan ... They service manager tells me they did that work for free by mistake .... Really?! And that the extended service plan can transfer to the second owner but not the third owner ... Folks, I can tell you for sure the CPO or manufacturer extended warranties with every other car manufacturer in the world transfer to owners for a small fee regardless of being second or third owner ... This is silliness and I get the distinct feeling with the folks I talked to and the dancing and calling back they did , that they were only slightly more versed than I was on what's going on ... I took a chance on a higher mile tesla in part because of the world class service everybody talks about ... Nothing is wrong with my car , but with the car I got an infrastructure that's seems new and uncertain about many things around them ... Floating policy, repaired under warranty by mistake, let me research that and I'll call you back , etc. come on Elon!
     
  17. sorka

    sorka Active Member

    Joined:
    Feb 28, 2015
    Messages:
    3,269
    Location:
    Merced, CA
    From...

    Service plans

    which is their NEW wordage:

    "
    Can I transfer my Tesla Service Plan or Extended Service to the new owner if I sell my Tesla vehicle?

    Yes, you can transfer the unused portion of your Tesla Service Plan or Extended Service Agreement with the sale of your Tesla. In addition, we’re going to take this opportunity to go one step further: Tesla owners can transfer the unused value of your Extended Service Agreement towards an Extended Service Agreement for a new Tesla Model S or Model X. Please refer to the Terms and Conditions for your Tesla Service Plan or Extended Service for more information. You can view these Terms and Conditions after logging into your Tesla account. Click on “Services Sign Up” and following the appropriate link for your chosen plan."

    So either Tesla is violating their own policies. There was another blog after the recent controversial interpretation of the ESA wording where Tesla re-affirmed that the ESA would continue to be transferrable.

    Of course that was taken with a grain of salt since Tesla hasn't yet fixed the actual contract wording.
     
  18. calisnow

    calisnow Active Member

    Joined:
    Oct 11, 2014
    Messages:
    1,137
    Location:
    Los Angeles
    OP - you have a legal claim against the prior owner I believe even though it sounds like it was only an oral promise. I would demand some money back and if he refuses take him to small claims court - he may decide it is not worth his hassle to fight you and cough up some $.
     
  19. calisnow

    calisnow Active Member

    Joined:
    Oct 11, 2014
    Messages:
    1,137
    Location:
    Los Angeles
    Nevermind - the poster right above me just proved that the warranty is in fact transferable - sounds like Tesla customer service got it wrong on the phone with you.
     
  20. RogerHScott

    RogerHScott Active Member

    Joined:
    Mar 2, 2016
    Messages:
    1,356
    Location:
    Lafayette, IN
    Even if Tesla were to change the warranty policies for new purchases -- as they would be well within
    their rights to do -- I don't see how they can jump in their time machine and go back and change
    the policies applying to existing warranties for previous sales, since the terms of those warranties were
    part of what those customers bought in those sales.
     
    • Informative x 1
    • Like x 1

Share This Page