I thought that I should share my Plaid delivery experience from last Friday with this group. While I shouldn't be surprised, I was sorely disappointed at the lack of support given during delivery.
For context, while this is my first Tesla, I'm familiar with the cars and have in fact been present for 3 other deliveries (incidentally all also at the Fremont factory): 2 Model Ss (2013, 2017) and a Model 3 (2019). None of those were "top trim" (no P100Ds, no 3P, etc.). All of these had a delivery agent come and assist with the opening of the car, explanation of features, setup, etc.
For my delivery on 6/24, I went in expecting something similar. While I happen to have some level of familiarization with the cars, they're still new to me and I'm sure there's a lot I don't know yet. What I got is "your vehicle is the blue one over there." And that's it. Literally nobody walked over there with me, nobody sat in the car with me to give me an orientation, nothing. Sure, I know how to read a user manual and internet forums, and I can figure things out for myself, but I'll admit I expected more when picking up a $150k vehicle. It really felt so incredibly impersonal.
Is everyone else experiencing the same thing? Is it just an EoQ thing?
The problem is, there's such a huge waitlist for Teslas right now so they have zero incentive to change any of this. It's the same reason we won't get more color and interior options for quite some time. But I do think that this will catch up with the company eventually. Ironically, I thought that the O&O model to replace dealerships was supposed to address exactly this. Evidently not...
I'll still love and enjoy my Plaid when PPF is done, but this leaves a bit of a sour taste...
For context, while this is my first Tesla, I'm familiar with the cars and have in fact been present for 3 other deliveries (incidentally all also at the Fremont factory): 2 Model Ss (2013, 2017) and a Model 3 (2019). None of those were "top trim" (no P100Ds, no 3P, etc.). All of these had a delivery agent come and assist with the opening of the car, explanation of features, setup, etc.
For my delivery on 6/24, I went in expecting something similar. While I happen to have some level of familiarization with the cars, they're still new to me and I'm sure there's a lot I don't know yet. What I got is "your vehicle is the blue one over there." And that's it. Literally nobody walked over there with me, nobody sat in the car with me to give me an orientation, nothing. Sure, I know how to read a user manual and internet forums, and I can figure things out for myself, but I'll admit I expected more when picking up a $150k vehicle. It really felt so incredibly impersonal.
Is everyone else experiencing the same thing? Is it just an EoQ thing?
The problem is, there's such a huge waitlist for Teslas right now so they have zero incentive to change any of this. It's the same reason we won't get more color and interior options for quite some time. But I do think that this will catch up with the company eventually. Ironically, I thought that the O&O model to replace dealerships was supposed to address exactly this. Evidently not...
I'll still love and enjoy my Plaid when PPF is done, but this leaves a bit of a sour taste...