Last night I installed update 2023.7.10. When I woke up this morning my app notifications said "update complete", "iPhone removed as a key", "Pixel removed as a key", "a key card removed as a key", "a key card removed as a key". All of my keys were removed. I can't open any doors, trunk or frunk. I can open the charge port with the app. I put in a service request and called roadside service. The guy I talked to just said "wow" when I explained what was going on. He said techs don't work on Sunday so I have to wait till tomorrow and call back. Really hope they can help me remotely or send a tech to my house.
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Update 2023.7.10 removed ALL my keys
- Thread starter Kasiax
- Start date
I just tested by opening the Tesla Android app on my Chromebook and signing in. It shows:
When I click on controls, I have a button that worked to unlock the car:
Unfortunately it looks like there's no way to remote start, but at least you should be able to get into the car if you need something out of it.
Correcting myself... I had the Chromebook in landscape orientation, and the app really doesn't like that. I just didn't see the remote start icon.
From controls I was able to unlock and remote start the car once I turned the device into portrait mode and was able to see the icons.
I talked to the tech team and they were unable to remotely open the car. I was able to vent the windows from the app and had a local Sheriff open the door through the window. Tesla techs were still unable to do anything remotely with the car other than diagnostics. It is being towed to a repair facility, they think the firmware update pushed to the car was incompatible with something in the car and caused this to happen.
EVRider-FL
Active Member
As long as the Tesla app still has access to your car (not as a phone key), you should be able to unlock and drive the car without any working keys. You no longer need a key card to set up your phone as a key, you should be able to do that via the app as well.
stopcrazypp
Well-Known Member
Speculation it might be related to a recent app update that made it so keycards were no longer required to add a new key. But that shouldn't remove old key cards.
Tesla App Update 4.20.69 Release Notes
EVRider-FL
Active Member
You need a phone with the Tesla app logged in to your account to set it up as a phone key, so I don't see how that's less secure than using a key card. If someone steals your phone or hacks into your Tesla account from a different phone, you're already screwed.
Note that if you want to set up another key card as a key, you actually need to use one of your original key cards, you can't use the phone in that case. I discovered this when I added my wife's Model 3 key card as a key for my new Model S. Now I can use one key card for both cars.
stopcrazypp
Well-Known Member
There's been people that lost their keycards or damaged them and was forced to go to an SC. This eliminates those service visits and addresses complaints about the process. There's not a whole lot of evidence this is a huge security issue.
lose your keys to a normal car and you'll have to take it to a dealer to get new ones programmed. Same inconvenience.
stopcrazypp
Well-Known Member
But given the car is so app and internet connected, and does a ton of things via OTA, people rightfully expected they shouldn't need to visit an SC just to program some new keys. This is especially true for people that live very far away from an SC.
I tried the "start" feature but it didn't allow me to put the car in gear. Even the Tesla tech couldn't send commands to the vehicle. The firmware update I received, which was for FSD beta only, really messed up the cars operation. It is being reprogrammed at the repair center. I'm kind of hoping they bricked it and I would get a new one, but I'm sure they will fix it.
I think the likelihood of a spare chipped key/key fob for a normal car being rendered useless by firmware/software update is very low compared to Tesla.
