"Updates Restricted"

[nightfly]

I had a mobile tech out recently; after he was done I asked him if he could update my software as I was still on v9.0 32.2.2. He was surprised I was still on that version. He checked and said that the car is in "updates restricted" mode. He didn't know what that meant - but recommended I take it into service and let them check it out.

Anyone heard of such a limitation?

I've only gotten 1 update since June with a May '19 LR RWD.

 

[stevevets]

Maybe the car thinks that someone attempted to hack it.

 

[PLau]

Maybe the car thinks that someone attempted to hack it.

Probably tried pressing the 'Advanced' button 5 times.

 

[SMAlset]

That's interesting. Wow that's kind of an old version there.

 

[jjrandorin]

Havent read anything like that here OP. Let us know what you find. I recommend taking the car to the Carlsbad SC since they still have appointments available within a few days of making them (and are very nice there).

 

[ewoodrick]

I believe that they keep some cars back as comparative vehicles. You don't get a choice.

 

[RC2785]

weird, the only situation I know that happening in is if your car has a salvage title, maybe Tesla accidentally listed your car as a salvage car?

 

[gaswalla]

some Model 3's had an issue with the "SD card" that needed to be reformatted before firmware could be installed (updated)...
will be interested in what ultimately is causing your issue

Known issue with Model 3 SD Card. : teslamotors

 

[KenC]

Stats shows that about 1% of its users are still on that version.

 

[M109Rider]

Try to steal the Caramilk secret, and that’s what you get ...

 

[ngogas]

Sounds like your car is in timeout. Was being bad. Lol

 

[NoMoGas]

I had a mobile tech out recently; after he was done I asked him if he could update my software as I was still on v9.0 32.2.2. He was surprised I was still on that version. He checked and said that the car is in "updates restricted" mode. He didn't know what that meant - but recommended I take it into service and let them check it out.

Anyone heard of such a limitation?

I've only gotten 1 update since June with a May '19 LR RWD.

Tesla has restricted a batch of cars to monitor their batteries.

 

[Proflig8tor]

My SR+ non AP is also not updating.

Any idea how to find out what your status is without a visit to a Service Center?

 

[nightfly]

I go to the SC today. We'll see.

 

[nightfly]

It's at the SC now. The phone app says "In Service" and I'm getting notifications of updates. The first was to 32.2.4. A bit later now, and another is installing.

 

[focher]

some Model 3's had an issue with the "SD card" that needed to be reformatted before firmware could be installed (updated)...
will be interested in what ultimately is causing your issue

Known issue with Model 3 SD Card. : teslamotors

We had this issue on our X. If an update fails too many times, Tesla apparently flags that car so it stops trying that could have been it.

 

[nightfly]

So my car had a fault or issued a fault in a "power controller" and thus was put on "restricted updates". SA stated they did a hard reboot and verified all was well and then did the updates. They must have monitored something for a while as they had it charging for a time after the updates completed.

So I am updated to 36.2.1 (v10.1) now and see safety cones in the display as I pass by them.

Tesla should have alerted me to the issue and had me come in - but no, Tesla just let it fall through the cracks.

 

[Adam3]

Submit a service request and choose "Software" as the reason. Most likely they will fix the issue remotely without requiring you to bring the car in.

 

[focher]

Glad you got it resolved. Unfortunately they don’t seem to be proactively alerting owners whose car is in this state.

 

[Proflig8tor]

Went to the SC. They checked my VIN and said TESLA had been trying to send the update since the 8th, but the car had not returned a handshake over WiFi. He said they would resend it over the LTE. So far, nothing.

So, aside from looking them in the eye, having a grip like Chuck Norris after 5 cups of bad coffee and trying to talk like Sam Elliott, what is necessary to pull off this handshake?