Corinna
Member
Well, I have hope again. I ended up sending an email to George B. and Elon Musk late this evening. Elon personally replied within 15 minutes with the commitment to replace the headliner. Here's his response:
"My apologies for this. The Alcantara headliner error is indeed our fault and Tesla will replace it for you. As soon as I understood what had happened, I reversed the decision and now all esthetic changes must be approved by me via explicit physical inspection.
Something that may not have been explained is that this is a very difficult procedure, because it requires removal of the entire front windscreen. This in turn can damage other interior elements that need to be replaced. It is also not something that the service team is trained to do, so we will need to fly out factory technicians to execute this to proper production standards.
We should be able to turn this around by end of week.
Elon"
It seems sincere to me and I am going to have faith that this will get done now that he has committed to it and cc'd his reply to George B. and Jerome G. How long it takes is a different matter, but one I'm willing to give them some wiggle room for given the intricacies involved. I am still disappointed there was so much drama about this and that I had to escalate it to the top, but I am relieved that Elon was responsive and is holding true to his word standing behind the vehicle. Integrity is everything.
"My apologies for this. The Alcantara headliner error is indeed our fault and Tesla will replace it for you. As soon as I understood what had happened, I reversed the decision and now all esthetic changes must be approved by me via explicit physical inspection.
Something that may not have been explained is that this is a very difficult procedure, because it requires removal of the entire front windscreen. This in turn can damage other interior elements that need to be replaced. It is also not something that the service team is trained to do, so we will need to fly out factory technicians to execute this to proper production standards.
We should be able to turn this around by end of week.
Elon"
It seems sincere to me and I am going to have faith that this will get done now that he has committed to it and cc'd his reply to George B. and Jerome G. How long it takes is a different matter, but one I'm willing to give them some wiggle room for given the intricacies involved. I am still disappointed there was so much drama about this and that I had to escalate it to the top, but I am relieved that Elon was responsive and is holding true to his word standing behind the vehicle. Integrity is everything.