Just a final update on this topic. Utility (Eversource) replaced the transformer within 2 weeks of receiving payment from Tesla. I was outside watching them replace the transformer and contacted Tesla once completed, they still refused to pass it on to install without confirmation from Eversource. Eversource does not do any type of confirmation though and my advisor seemed incapable of calling them. I was able to find a link through Google for contractors to put in their W\O # and get the status. I sent this to my advisor and he marked it off completed and told me scheduling would contact me. Waited a week with no contact and called back... apparently a 'glitch' on the website prevented it from moving to scheduling. Scheduled it for two weeks later.
The day before install I attempted reaching out to Tesla\Advisor to confirm the install the next day with no luck. Website said 7AM and the whole install would only take 5 hours. Install day came and to my surprise they actually showed up (8AM). The installers were great, very professional and they even cleaned out my gutters! It took them 3 full days to complete the installation. They turned the system on and just told me to turn it off once the batteries were charged. Unfortunately the app showed the batteries charging to 45% and stopping, I tried discharging\charging over the next couple of days without any luck. I shut the system off as I called the town inspector and scheduled him to come out. Tesla also sent their own guy out to meet the inspector. Our town inspector works part time for the town and didn't even shut his truck off in the driveway, he was in and out in 10 minutes. The Tesla guy just took off all the panels to show the underlying wiring and put it all back on and left.
I have a ticket in with Tesla about the powerwall issue, the tech on the phone said only one of the three powerwalls is actually working even though all three are online. I'm waiting for level 2 to try and troubleshoot remotely, if that fails they're supposed to schedule a service call. Hopefully that happens quickly.
My takeaways from this process:
Do not trust Tesla. The amount of misinformation and poor internal communication is absurd. Stay on top of your project and advisor to make sure things are moving forward. If they say something is waiting on someone else such as the town, call and confirm if you can. I paid an extra $1,000 for "hidden conduit", the install team had no clue that I had paid for it. Luckily they went over their general plan before starting with me and I mentioned it to them, they weren't super happy about this as I think it extended the overall installation time.
