Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Vancouver Service Center Does Not Replace Windshield

WolfHero

Member
Aug 23, 2018
164
1,109
Vancouver, BC
Just an FYI for all those that are unlucky to encounter similiar situation in the future.

Got rock chips driving down on Washinton USA highway. I brought my car to Speedy Glass for repair, resulted in biger crack and entire windshield glass needs to be replaced. I don't trust Speedy to handle the rest anymore, and googling appears to show Tesla service centers do this kind of replacement service so I went ahead submitted service request through app.

Got a text couple days leter informing me that "Tesla does not perform glass replacements in Vancouver and that you will need to contact an ICBC certified glass shop for further assistance. We recommend contacting Visions Auto Glass."

Since I have optinal coverage with BCAA, the process was simply calling BCAA to file a claim, tell them which shop I plan to bring my car to, and call that shop and give them BCAA's reference number (BCAA will also email that shop with authorization).
 

camalaio

Active Member
May 28, 2019
1,483
2,181
Vernon, BC, Canada
Can any auto glass place in Calgary do the work? I’d heard something about Tesla needing to calibrate the cameras afterwards too - is that the case?

This is the case with almost all systems with forward facing cameras behind the windshield. Contact service and see if they can remotely trigger recalibration? Or ask the glass shop if they already do so somehow.
 

vlicaros

Member
Aug 22, 2018
33
60
Bellevue
I don't think any of the Service Centers will do that, I had my windshield replaced here in Bellevue WA and they had a auto glass company come out to do it since they were replacing it under goodwill. Since you're going through ICBC to get your windshield replaced under a claim then that's why they advised you to go through ICBC instead. Maybe you can ask them how they will calibrate the cameras after the windshield is replaced.
 

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top