My Tesla needed service because the wiper arm was scraped against part of the hood. After 2 mobile service appointments, they figured out that the bolt was over tightened and broke off but couldn’t get the bolt out during mobile service and instructed a service center appointment.
Brought my car to Tesla yesterday for an 11am appt. got there at 10:40am and checked in online. Did not get any greeting while the service reps was approaching other cars.
20 mins in, 2 cars in front of me got checked in and brought in the lot. After that, a few cars came along and got checked up on while another car that came before me hadn’t been attended to yet.
Mind you, even though there are 5/6 cars in the waiting area, the reps doesn’t come out routinely to check with other customers. 50 minutes passed, when a rep came out to yet another car that came in 30 min after I did, I asked I’ve been here for 50 minutes and why am I being skipped? The other driver that was there before me came out as well and said that his appointment was for 10:30 and hasn’t been attended to either. The rep we talked to said he’ll go check on our appointments.
After 10mins, the car before me finally got attended to and I should be the next. Yet, another car was attended to that came after.
Finally at 1 hour 20 mins in, I got a txt apologizing and said she’ll be right out. When she came out, I also pointed out my rear passenger side door also doesn’t close without more force. She told me that usually these are fixes that should be done before 100 miles but she won’t charge me for it. (I’m thinking to myself, if I knew that I wouldn’t have accepted the car when i picked it up, it was pointed out to a tech and they said it’s because it’s still new and required time for it to close easier.). So after everything was settled, I was there for 1 hour 40 minutes to drop off the car for service.
Now the kicker. Went to pick up the car today, of course i’ll have to test out the wiper since that’s why I brought it in for. Initiated the wiper and an unpleasant sound came out of it, checked the wiper and it’s scraped again. I would think service would test the fix before releasing the car? Guess not, replace the part and mark it done!
It shouldn’t be so hard to greet a customer and check on cars coming in. When you service something, I would think you would test it after it was done. It’s even worse if they tested it and know the part was still being scrape and has the scraping sound, but decides to release it. Now I would need to have the car serviced once again and waste my time and their time.
Brought my car to Tesla yesterday for an 11am appt. got there at 10:40am and checked in online. Did not get any greeting while the service reps was approaching other cars.
20 mins in, 2 cars in front of me got checked in and brought in the lot. After that, a few cars came along and got checked up on while another car that came before me hadn’t been attended to yet.
Mind you, even though there are 5/6 cars in the waiting area, the reps doesn’t come out routinely to check with other customers. 50 minutes passed, when a rep came out to yet another car that came in 30 min after I did, I asked I’ve been here for 50 minutes and why am I being skipped? The other driver that was there before me came out as well and said that his appointment was for 10:30 and hasn’t been attended to either. The rep we talked to said he’ll go check on our appointments.
After 10mins, the car before me finally got attended to and I should be the next. Yet, another car was attended to that came after.
Finally at 1 hour 20 mins in, I got a txt apologizing and said she’ll be right out. When she came out, I also pointed out my rear passenger side door also doesn’t close without more force. She told me that usually these are fixes that should be done before 100 miles but she won’t charge me for it. (I’m thinking to myself, if I knew that I wouldn’t have accepted the car when i picked it up, it was pointed out to a tech and they said it’s because it’s still new and required time for it to close easier.). So after everything was settled, I was there for 1 hour 40 minutes to drop off the car for service.
Now the kicker. Went to pick up the car today, of course i’ll have to test out the wiper since that’s why I brought it in for. Initiated the wiper and an unpleasant sound came out of it, checked the wiper and it’s scraped again. I would think service would test the fix before releasing the car? Guess not, replace the part and mark it done!
It shouldn’t be so hard to greet a customer and check on cars coming in. When you service something, I would think you would test it after it was done. It’s even worse if they tested it and know the part was still being scrape and has the scraping sound, but decides to release it. Now I would need to have the car serviced once again and waste my time and their time.