Hi,
two months ago I got a stress crack in my Tesla 3 back window. Tesla service reviewed the pictures and let me know that it's most likely a warranty replacement, and set up a service appt. However, this appointment has been rescheduled multiple times; the latest was supposed to be tomorrow, 2 months to the day after I first scheduled repair. I got a service reminder, and only after I asked back if they actually have the part did they check and got back that it needs to be rescheduled - again.
There is no forecast when this window will ever come in, requests for escalation have been left unanswered. This is even more frustrating, knowing that a few miles down the road in Fremont there are Tesla 3s just like mine built every day using the same back window that I'm waiting for.
Now for my questions:
- Does anyone else wait for a Tesla back window, any idea why there is such a long wait?
- Does Tesla service de-prioritize warranty repair?
- Is this a typical Tesla service experience? Not just the extreme wait times but also the lack of coordination and indifference to customer issues. Since I got my Tesla 3, I have told everyone I meet how great this car is. I still say that, but with a big caveat on the service they can expect.
Thanks,Alex
two months ago I got a stress crack in my Tesla 3 back window. Tesla service reviewed the pictures and let me know that it's most likely a warranty replacement, and set up a service appt. However, this appointment has been rescheduled multiple times; the latest was supposed to be tomorrow, 2 months to the day after I first scheduled repair. I got a service reminder, and only after I asked back if they actually have the part did they check and got back that it needs to be rescheduled - again.
There is no forecast when this window will ever come in, requests for escalation have been left unanswered. This is even more frustrating, knowing that a few miles down the road in Fremont there are Tesla 3s just like mine built every day using the same back window that I'm waiting for.
Now for my questions:
- Does anyone else wait for a Tesla back window, any idea why there is such a long wait?
- Does Tesla service de-prioritize warranty repair?
- Is this a typical Tesla service experience? Not just the extreme wait times but also the lack of coordination and indifference to customer issues. Since I got my Tesla 3, I have told everyone I meet how great this car is. I still say that, but with a big caveat on the service they can expect.
Thanks,Alex