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quickstrike12
Member
bandido
Member
Unfortunately this is common, took me 3 months to get a windshield... When I complained, they said I should rent a loaner if my car was not driveable... Only Tesla makes Tesla glass currently.
Safelite ordered the part but Tesla sent the wrong part, quarter panel instead of the glass for the window. So there goes three more weeks I guess.
That's just ridiculous. You pay for an expensive car like this and that's the service you get
ucmndd
Well-Known Member
Basically “what went wrong” is their parts distribution and logistics are infantile and they prioritize new production ahead of all other concerns. If it’s the difference between slowing down the production line and fixing an existing owner’s issue, to put it nicely, you can go frack yourself.
buzescu
Member
I've had a windshield replaced, the original one had ghosting. Even this new one is not perfect. I was wondering who makes it. Really Tesla had to make their own, no wonder the bad quality. I have never seen such a problem in a glass. I get it that the X or the 3 are more complex, but the S it is a simple windshield. why wouldn't they outsource it? This would also solve the problem with the supply for service.
whitex
Well-Known Member
From what I read, apparently Elon suffers from a serious case of "not invented here" syndrome. He tries to do everything from scratch in-house. I'm actually surprised Teslas still have round wheels - I guess Elon hasn't gotten around to re-inventing the wheel yet, maybe it takes a long time to get government approval for new wheel design? I figured Model X would have come with something like this (if Elon had thought of this of course, he wouldn't want to share credit with DARPA):
quickstrike12
Member
I was almost in a small fender bender of a crash last week. I totally panicked as we missed each other.
Crazy thing is I have never been to worried about having a small accident. Material things can get fixed and it’s more important that nobody gets hurt.
BUT
All I could think about when we missed by inches were all the stories I’ve read on here of people being without their cars for months at a time, or driving around with damage while they wait on parts.
And that was what freaked me out. Not the accident itself!
Crazy thing is I have never been to worried about having a small accident. Material things can get fixed and it’s more important that nobody gets hurt.
BUT
All I could think about when we missed by inches were all the stories I’ve read on here of people being without their cars for months at a time, or driving around with damage while they wait on parts.
And that was what freaked me out. Not the accident itself!
From what I hear, Tesla makes the glass themselves instead of using
Your absolutely right. Hopefully, someone from Tesla is reading these concerns.
I agree with you and cringe just about every time I get in the car, especially this time of year with weather, thinking, "what if a stone hits my windshield or something else happens?" The car will be out of commission for weeks or months, waiting for parts that should be readily available.
Three years ago (11/15) I had a minor fender bender damaging a quarter panel. Car was still drivable. Took it in for the shop to evaluate. They called me in 1/16 to bring it in. Once they got the panel off, they noticed a few other small parts they needed. Long story short, got my car back in 4/16. I kept my old Toyota SUV as a backup just in case, instead of getting rid of it just because Tesla is so bad with parts.
Tesla is a pathetically managed company that doesn't care about their customers once they have your money. I just hope there are other comparable EVs available when I'm ready for my next car. Otherwise, it may be back to an ICE. I won't buy another Tesla unless the company changes its customer service in a big way.
TM Parts
Teslamotive
.jg.
Member
rogbmw
Member
I had mine replaced by Tesla a while back. If I remember correctly, the windshield was something around $1100.
SeminoleFSU
Voluntaryist
Either the volume is too low or their credit is so piss poor that nobody wants to do business with them. the Elon likes to build everything himself is a smoke screen IMO. Much easier to say "oh Elon doesn't like coat hangers" than to say "nobody would create us a coat hanger because our volumes and bond ratings didn't meet their minimums"
