That's close to what I've counted, but I had one more in the tally: 6 people here have had replacements, of those, 2 said the first replacement fixed it fully, 3 still had the issue, and 1 is still unclear. Of those 3 that still had the issue, 1 had a second replacement that fixed the issue (you Benito), and the remaining 2 noticed the replacement makes noise at lower speeds (me and ziptbm).
I have an appt on Sunday and hope that they will replace it or take it seriously this time.
I live in toronto, i will make an appointment with SC in Kitchener i will be. A long drive for me, hopefully they know what i am what i am talking about the noise issue from front drive unit. Do you have the LEAD technician name? I hope he will understand the noise better.Hello everyone, it has been quite sometime since my last post and response. I took my car to SC they recorded the sound and a session was booked internally to review the recording for analysis. After several days the analysis resulted in a decision to order for a front drive unit for replacement. An appointment was booked and after confirming availability of the new unit I took the car to the SC and left it there overnight. Today service is completed and the car was ready, I picked it up in the afternoon. [Performed Validation Test Drive. Replaced Front Drive Unit Gearbox. 4 wheel alignment performed Correction: Gearbox - Front Drive Unit (Remove & Replace)]. Unfortunately, the weather is bad today, windy with snow storm so I couldn't tell if the sound disappeared (I will provide an update once I test it properly, although I kind of heard similar noise at certain points).
P.S. For people in Ontario, Canada, I highly recommend Kitchener Tesla SC, the lead technician is excellent with great attitude, and very professional. Hopefully no more noise and screechy sounds. Wishing everybody here will get some attention from the SC and have proper evaluation of the noise. Good luck!
Just came from SC a little earlier today. They originally put in my service notes that it was a normal operating noise, but I pushed back in the chat and they changed the note to what it says in the photo attached. I then pushed more in person and they said that they opened a claim with their engineering team and I should hear back from them in a few weeks about a potential replacement. I’m pretty sure they escalated it to the engineering team (If they even really did) while I was standing in the lobby because I wouldn’t let it go - respectfully of course.
Just came from SC a little earlier today. They originally put in my service notes that it was a normal operating noise, but I pushed back in the chat and they changed the note to what it says in the photo attached. I then pushed more in person and they said that they opened a claim with their engineering team and I should hear back from them in a few weeks about a potential replacement. I’m pretty sure they escalated it to the engineering team (If they even really did) while I was standing in the lobby because I wouldn’t let it go - respectfully of course.
Oh, wow. If you don’t mind my asking, was this issue the cause for you to get rid of the car? Did they do a buy back?
Good thing is that the first tech who came on the ride with us confirmed hearing that cricket like pitch sound so at least that’s on record. Now I gotta make them hear it again and ask them, if they actually listen, to see if the bearing is burnt in the front motor and they actually DO something about it.
Let me know how it goes. I've gone twice to North York, both times they've heard it, used the special audio device to take recordings, and passed it along to their engineering team, and both times they've come back saying it's within spec and nothing is wrong. Kitchener is a 90min drive for me and I really don't want to go through the hassle if this is going to happen again. The last time North York had my car for a week over this.
What was the issue you brought it in for that they kept it for 42 days? Which SC did you go to out east? I am also nervous too if I were to get another Tesla that it might make the same noise. The only way would be to get a demo and test drive it to see if it has any noises.
All sorts of stuff over 4 total visits to Smithtown and Syosset. 2 windshield replacements, steering wheel was offset from factory that they simply would not fix until I insisted with the manager, they damaged my car multiple times (dropped tool and scratched through paint during windshield repair and had to go to body shop, damaged felt trim piece under window, damaged center console door), water poured out of HVAC system from a leak, general rattles, THIS STUPID ELECTRONIC CRICKET DEMON. It’s been a fun ride. I’m shocked at the build quality of the car and Teslas inconsistent/low quality customer service - though the people themselves are actually really nice. Also surprised how they always make a mess in the car and never clean up after themselves - boot prints all over the door sills, dirt on panels, etc.
I have noticed that it happens ALOT when the temperature is cooler around 40F or less. When it is warmer not so much..
